Customer Success Manager | Solution Consultant

Professional Summary

Customer Success Manager with experience leading enterprise SaaS implementations, customer onboarding, Proof of Concepts (PoCs), solution consulting, business analysis and logistics optimization projects. Skilled in stakeholder management, project delivery, cross-functional collaboration and customer adoption.

Customer Success Manager - VanOnGo

• Manage enterprise customer relationships throughout the customer lifecycle.
• Lead discovery workshops and gather business requirements.
• Prepare PoCs, Statements of Work, implementation plans and project documentation.
• Deliver executive product demonstrations and solution presentations.
• Coordinate with engineering, product and operations teams.
• Support onboarding, training and customer adoption.
• Monitor KPIs, risks and project milestones.
• Drive continuous improvement through customer feedback.

Core Skills

Customer Success • Solution Consulting • Project Management •

Business Analysis • Enterprise SaaS • Route Optimization • Last-Mile Logistics • Stakeholder Management • Customer Onboarding • Technical Documentation

Onboarding of new customers,

Creating and Managing Pilots with new customers,

Providing necessary support to the new and current customers.

- Green Process

Refurbishment/Recycling of the company products.

A newly opened department which I try to build up from zero.

Collaboration with the software, hardware engineers and CEO in order to make necessary developments and implementations for the devices and the web platform.

- Analytics and Customer Care Manager

Developing new perspectives to improve customers’ usage of the web platform and provide better services.

- обслуживание и наладка компьютерной техники- закупка и учет оборудования
• - проверка технического состояния оборудования

Customer Support - English-Turkish Language

Chat and Call Support