Работал в 5 компаниях 8 лет 3 месяца
IT, Недвижимость и Девелопмент, Финансовые услуги
Customer Success Manager
BT9 Ukraine
IT
6 месяцев
05.2024 - по настоящее время
Onboarding of new customers,
Creating and Managing Pilots with new customers,
Providing necessary support to the new and current customers.
Senior Technical Support Manager
BT9 Ukraine
IT
5 лет 11 месяцев
12.2018 - по настоящее время
Green Process, Analytics, Customer Care Manager
BT9 Ukraine
IT
1 год 8 месяцев
09.2022 - 05.2024
- Green Process
Refurbishment/Recycling of the company products.
A newly opened department which I try to build up from zero.
Collaboration with the software, hardware engineers and CEO in order to make necessary developments and implementations for the devices and the web platform.
- Analytics and Customer Care Manager
Developing new perspectives to improve customers’ usage of the web platform and provide better services.
Инженер по управлению и обслуживанию
ООО «Рустлер Проперти Сервисез»
Недвижимость и Девелопмент
1 год 6 месяцев
06.2017 - 12.2018
- - обслуживание и наладка компьютерной техники- закупка и учет оборудования
- - проверка технического состояния оборудования
Customer Support
PayToSeller.com
Финансовые услуги
8 месяцев
10.2016 - 06.2017
Customer Support - English-Turkish Language
Chat and Call Support
Ключевая информация
Technical support:
Identifiying of hardware and software problems.
Diagnostics and troubleshooting.
Solving product problems.
Installation and configuration of hardware and software.
Contacting customers to quickly understand their problem.
Providing timely and accurate customer solutions.
Discussing a number of actions with clients to solve the problem.
Follow up with customers to make sure the issue is resolved.
Replacement or repair of required parts.
Support for the deployment of new applications.
Simultaneous case management.
Multitasking.
Work with CRM system (Zohodesk).
Organizing and managing team works.
Assigning tasks the support team members.
Follow up and regular check in with team members.
Preparing reports on a regular basis.
Regular meeting with company CEO
Collabrating work with other departments in other country branch offices(USA, New Zealand,Peru,Argentina, Russia, Israel).
Giving feedback for other departments to develop the hardware and software.
Searching and Interviewing new staff.
Учился в 1 заведении
Ege University, Turkey
Science Faculty, Chemistry
Киев, 2007
Владеет языками
Английский
свободно
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Русский
базовый
Турецкий
родной
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Украинский
базовый
Дополнительная информация
Водительское удостоверение
Computer skills
Driver's license
Was in business trips outside of Ukraine (Japan, New Zeland, Taiwan, South Korea)
Turkish citizensip. Have residency and work permit in Ukraine.
Mustafa
Mustafa
Customer Success Manager
Киев
Активно ищет работу
полная занятость
Характер работы: удаленная работа, гибридная
Обновлено 1 месяц назад