Працювала в 4 компаніях 4 роки 4 місяці
Державний сектор, Інтернет, Транспорт та Логістика, Краса / Фітнес / Спорт
M&E Officer for Independent Verification Protocols(Contract)
Steigler Consultancy Services
Державний сектор
2 роки
01.2024 - до теперішнього часу
- Collected, validated, and analyzed structured data for program monitoring and reporting.
- Ensured data quality and integrity using standardized frameworks.
- Applied findings to improve reporting accuracy and inform process improvements.
- Managed project databases in Excel, ensuring accurate collection, entry, and validation of field data.
Customer Support Specialist (Remote)
BuzzChat Agency
Інтернет
1 рік
08.2024 - 07.2025
- Delivered high-quality, empathetic support to customers via live chat, consistently exceeding satisfaction and resolution benchmarks.
- Managed multiple simultaneous conversations, demonstrating agility in problem-solving and multitasking.
- Assisted in onboarding new customers by creating and updating SOPs and FAQ documentation.
- Handled sensitive client data with discretion, upholding confidentiality and professionalism across all communications.
- Drove revenue growth by identifying customer needs, recommending suitable products, and converting inquiries into sales.
- Adaptation to new working conditions
- Continuous training and development of professional skills
- Adherence to corporate culture and values
Customer Support Representative (Remote)
FEZ Delivery
Транспорт та Логістика
1 рік 6 місяців
01.2023 - 06.2024
- Responded to customer inquiries via phone, email, and live chat regarding deliveries, shipping rates, and available services.
- Assisted customers with order tracking, providing accurate updates on package status and delivery timelines.
- Resolved customer complaints, including late, damaged, or missing items, ensuring timely and satisfactory outcomes.
- Coordinated with drivers and warehouse staff to confirm package locations, reschedule deliveries, and escalate urgent cases.
- Processed customer requests such as refunds, replacements, returns, and special delivery instructions.
- Maintained detailed records of customer interactions within the company’s system for accurate tracking and follow-up.Promoted additional services (e.g., express delivery, insurance, subscription plans), contributing to customer awareness and retention.
Health Receptionist
Amax Care Health Spa
Краса / Фітнес / Спорт
1 рік 4 місяці
08.2021 - 11.2022
- Greeted and registered clients, creating a welcoming and calming first impression.
- Organized and scheduled spa and wellness appointments, coordinating smoothly with therapists and staff.
- Responded to phone, email, and in-person inquiries, providing clear information on services, packages, and promotions.
- Maintained accurate and confidential client records, including treatment history and payment details.
- Processed payments, managed billing, and promoted membership plans and special offers to enhance client loyalty.
- Assisted in day-to-day spa operations, ensuring treatment rooms were prepared and services ran efficiently.
- Guided clients through available health and wellness services, helping them select treatments suited to their needs.
Ключова інформація
- Strong Verbal and Written Communication
- Highly Organized
- Highly Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Strong Interpersonal Skills
- Excellent Time Management
- CRM and Ticketing Systems (Zendesk, Salesforce, Freshdesk, Tilda)
- Order Tracking Systems
- Strong Ability to Effectively Multitask and Time Management
- Internet Telephony(VoIP)
- Emotional Intelligence & Empathetic Communicator
- Highly Proficient in Google Workspace(Docs, Sheets, Drive, Meet)
- Data Entry & Record Keeping
- Competent at Upselling and Cross-Selling
- Data Visualization
- SQL
Навчалась в 1 закладі
University of Ilorin
Biomedical Engineering
2024
Володіє мовами
Англійська
рідна
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Курси, тренінги, сертифікати
Certificate of Completion(Data Analytics)
HCIA-Datacom V1.0 Course
Certificate of Achievement(Jobberman Soft-Skill Training)
Certificate of Completion (Product Design UIUX)
Додаткова інформація
Свій розділ
Experienced in remote customer support and chat-based sales roles. Skilled at managing client communication and digital workflows. Looking for opportunities with international companies where I can apply my customer service and data management skills in English.
Jessica
Jessica
English Customer Support Representative
Київ
повна зайнятість
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Оновлено 1 місяць тому