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Работала в 3 компаниях 8 лет 1 месяц
IT, Образование
Head of German Division
Raise.Band
IT
4 года 8 месяцев
10.2016 - 06.2021
- Created a Customer Support Department, a Performance Marketing Department (SEO, Linkbuilding, Content), recruited a team, monitored the work efficiency (KPI development)
- Conducted regular performance evaluations, provided coaching and training to team members
- Developed client relationships
- Collaborated with product development (developed technical assignments for the Development Team (Development of OMS/CMS)) and sales teams to communicate customer needs and drive service improvements
- Developed promo strategies (SEO, E-Mail Marketing, Content)
- Responsible for achieving all performance-related targets
- Direct reports to the CEOs
- 2019 the Department reached break even point
- Since 2019 till 2021 the revenue has grown up to 100%
Customer Support Representative German Dept.
Livingston Research
Образование
3 года 3 месяца
04.2013 - 07.2016
- Communication with clients, support customers with all problematical issues appeared by using company’s services
- Support with client’s sales pipeline
- Checking the orders according customer's initial requirements
People Manager for Freelance Dept.
Livingston Research
Образование
3 года 3 месяца
04.2013 - 07.2016
- Efficient staff hiring, training and work monitoring
- Recruited a Customer Support Representative team
- Created the set of the guidelines for sufficient work
Ключевая информация
- Project Management
- Employee Engagement & Motivation
- Strategic Planning & Analysis
- Project Scheduling
- Business Development
- Good Verbal and Written Communicational Skills
Училась в 1 заведении
Sevastopol National Technical University
Technical Translation English/German
Севастополь, 2013
Владеет языками
Английский
продвинутый
Немецкий
продвинутый
Французский
выше среднего
Курсы, тренинги, сертификаты
Product Management
2023
- Market and Competitor Analysis
- Target Audience and Product Positioning
- Interaction with Developers
- Unit Economics of a Product
Product SEO
2020
Projector
- Practicing Onpage/Offpage Optimization, Work with API Search Console, Analytics, Metrika, Y.Webmaster, Work with Google Data Studio
Olga
Olga
Head of Customer Support
Киев
Активно ищет работу
полная занятость
Характер работы: удаленная работа
Обновлено 1 неделю назад