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Работала в 3 компаниях   8 лет 1 месяц

IT, Образование

Head of German Division

Raise.Band

IT

4 года 8 месяцев

10.2016 - 06.2021

  • Created a Customer Support Department, a Performance Marketing Department (SEO, Linkbuilding, Content), recruited a team, monitored the work efficiency (KPI development)
  • Conducted regular performance evaluations, provided coaching and training to team members
  • Developed client relationships
  • Collaborated with product development (developed technical assignments for the Development Team (Development of OMS/CMS)) and sales teams to communicate customer needs and drive service improvements
  • Developed promo strategies (SEO, E-Mail Marketing, Content)
  • Responsible for achieving all performance-related targets
  • Direct reports to the CEOs
  • 2019 the Department reached break even point
  • Since 2019 till 2021 the revenue has grown up to 100%

Customer Support Representative German Dept.

Livingston Research

Образование

3 года 3 месяца

04.2013 - 07.2016

  • Communication with clients, support customers with all problematical issues appeared by using company’s services
  • Support with client’s sales pipeline
  • Checking the orders according customer's initial requirements

People Manager for Freelance Dept.

Livingston Research

Образование

3 года 3 месяца

04.2013 - 07.2016

  • Efficient staff hiring, training and work monitoring
  • Recruited a Customer Support Representative team
  • Created the set of the guidelines for sufficient work

Ключевая информация

  • Project Management
  • Employee Engagement & Motivation
  • Strategic Planning & Analysis
  • Project Scheduling
  • Business Development
  • Good Verbal and Written Communicational Skills

Училась в 1 заведении

Sevastopol National Technical University

Technical Translation English/German

Севастополь, 2013

Владеет языками

Английский

продвинутый

Немецкий

продвинутый

Французский

выше среднего

Курсы, тренинги, сертификаты

Product Management

2023

  • Market and Competitor Analysis
  • Target Audience and Product Positioning
  • Interaction with Developers
  • Unit Economics of a Product

Product SEO

2020

Projector   

  • Practicing Onpage/Offpage Optimization, Work with API Search Console, Analytics, Metrika, Y.Webmaster, Work with Google Data Studio

Olga

Head of Customer Support

Киев

33 года

полная занятость

Характер работы: удаленная работа

Обновлено 1 месяц назад