Sales agent and Team lead replacement.
Acquainted with the KPI system.
One of my targets was Meeting KPI.
Support agents assistance.
Monthly evaluation and analysis of the work in the department, setting personal goal for every employee.
Service quality control, newbies training.
I was responsible for the interviews and new employees. It was my goal to make sure new people feel comfortable and are ready to work for the company results.
As for my achievements, I was the Best team lead of the season every time while holding this position.