Працювала в 1 компанії 3 роки 1 місяць
IT
Customer support agent - Senior support - Team lead - Support quality analyst
Netfix
IT
3 роки
02.2019 - 02.2022
Sales agent and Team lead replacement.
Acquainted with the KPI system.
One of my targets was Meeting KPI.
Support agents assistance.
Monthly evaluation and analysis of the work in the department, setting personal goal for every employee.
Service quality control, newbies training.
I was responsible for the interviews and new employees. It was my goal to make sure new people feel comfortable and are ready to work for the company results.
As for my achievements, I was the Best team lead of the season every time while holding this position.
Acquainted with the KPI system.
One of my targets was Meeting KPI.
Support agents assistance.
Monthly evaluation and analysis of the work in the department, setting personal goal for every employee.
Service quality control, newbies training.
I was responsible for the interviews and new employees. It was my goal to make sure new people feel comfortable and are ready to work for the company results.
As for my achievements, I was the Best team lead of the season every time while holding this position.
Ключова інформація
My job experience is mostly related to customer support service. However, after being promoted to Senior support representative, I had Sales agent replacement as one of my main duties that is why I have skills and experience in sales sphere as well.
Acquainted with CRM systems.
Confident PC user.
Good communication skills and responsible employee.
Acquainted with CRM systems.
Confident PC user.
Good communication skills and responsible employee.
Навчалась в 2 закладах
Киевский национальный торгово-экономический университет
Факультет міжнародної торгівлі та права
Киев, 2024
National University of "Kyiv-Mohyla academy"
Faculty of informatics
Kyiv, 2020
Володіє мовами
Англійська
поглиблений
Може проходити співбесіду на цій мові
Може проходити співбесіду на цій мові
Анастасія Володимирівна
Анастасія Володимирівна
Support Team Lead
Київ
повна зайнятість
Характер роботи: віддалена робота
Оновлено 1 місяць тому