My responsibilities included:

• Collaborating closely with Markets to ensure effective training and process implementation.
• Working with the team to collect feedback on the process, handle or escalate any issues, and monitor the achievement of KPIs related to training organization and market request processing.
• Analyzing and adapting training management processes to address new challenges.
• Collaborating with communities supporting iLearn to update the mandatory training approach for Markets.
• Addressing Market requests for improvements to our sub-services.
• Participating in the global Operation Master Plan cycle to enhance and improve our services for Markets and increase efficiency.

During my time in this position, I enhanced my coaching and team management skills. I also developed my communication and argumentation skills, as well as gained a broader understanding of the End to End vision.

My responsibilities included:

• Managing the entire training process for Nestle employees in France, which involved coordinating with training providers, handling communication with employees, booking training rooms, managing post-training documents, and working on the specialized iLearn platform. -
• Regularly communicating with Market Partners.
• Achieving team KPIs related to training organization and processing market requests.
• Being part of the Super User community, where I worked on specific market requests and participated in a project focused on improving the management of certifications on the iLearn Platform.
• Participating in the Interoperability project, where I organized and conducted training sessions for colleagues in Accra.

This role helped me to develop my communication skills, improve my French language proficiency, and enhance my expertise in iLearn and process management.

My responsibilities were:

• conducting specialist onboarding;
• developing and conducting trainings for the customer service managers (7 departments: from hotline to sales managers and debt specialists), according to specific of each department;
• developing related material such as training notebooks, tests, trainer's book etc.;
• developing and conducting monthly/quarterly specialist testing;
• working with learning platform LMS Collaborator;
• making group/face-to-face work with specialists on purpose to improve the call's quality;
• preparing the monthly reports/workplans.

During my work in this company, I have:

• structured and improved skills in developing trainings/training's related material;
• improved skills in coaching of specialists, namely interaction with specialists in order to solve problems/provide new tools/encourage to test it;
• worked out skills of timing and teamwork as during normal course of work as under pressure;
• deepened knowledge about sales techniques, work with objections, argumentation, negotiation with problem customers, etc.

My responsibilities were training, motivation and control of employees.

During work in this position, I had:

• acquired skills of retaining staff/non-financial motivation of employees;
• acquired skills of setting tasks and monitoring its implementation;
• improved skills in interaction with specialists using individual approach.

My responsibilities were conducting onboarding and interaction with specialists in order to improve the call's quality. I had also gained experience in recruitment.

During work in this position I had:

• acquired public speaking skills;
• improved ability to reformat information into an accessible (for better understanding by employees);
• acquired skills of employee motivation to test the new ways to solve problems/test the new tools;
• acquired skills of conducting telephone interview and face-to-face interview.

My responsibilities were:

• negotiating with debtors on purpose to solve theirs credit problems;
• controlling of execution of an agreement by customers;
• fixation results in software.

During work in this position, I had:

• acquired negotiating skills with different types of customers;
• deepened knowledge about credit services, debt aspects and mechanisms of transferring debts in other companies;
• acquired skills of working with objections and oratory;
• deepened knowledge about debt collection procedures.

During this period, I had worked at 2 departments, that were Department of methods of teaching World Literature and Department of russian language.

My responsibilities were:

• preparing the different types of documents;
• counseling of students on education materials;
• fixation information during meetings.

During work in this position, I had:

• mastered skill of fast accomplishment of tasks;
• deepened knowledge about different types of education documents and mastered skill of its preparing;
• had experience of work under pressure.