• Войти
  • Зарегистрироваться

Работал в 6 компаниях   8 лет 6 месяцев

Реклама / Маркетинг / PR-услуги, Туризм / Путешествия / Пассажирские перевозки, Торговля розничная / Retail, Интернет

Head of sales

Plasma8

Реклама / Маркетинг / PR-услуги

1 год

02.2025 - по настоящее время

  • Development and implementation of marketing and sales strategies for hotel and casino complexes.
  • Management of partnerships with travel agencies, VIP clients, and corporate clients.
  • Creation and optimization of automated sales funnels (sales bots) to increase bookings and streamline customer communication.
  • Coordination of business travel packages, including private aviation, luxury transfers, and accommodation.
  • Organization of VIP events, loyalty programs, and exclusive offers for premium clients.
  • Analysis of market trends and customer behavior to tailor offers and enhance the guest experience.
  • Supervision of digital marketing campaigns across WhatsApp, Telegram, Instagram, and Facebook.
  • CRM implementation and automation (CRM), integrating sales channels and customer support.
  • Development of B2B collaborations to expand service reach and grow revenue streams.
  • Training and supervising the team in customer service standards and automated sales processes.
  • Monitoring and reporting KPIs to ensure sales targets are met.

Генеральный директор

First Travel Consultant School

Туризм / Путешествия / Пассажирские перевозки

4 года 10 месяцев

04.2020 - 01.2025

  • Розробка та впровадження стратегій розвитку компанії
  • Підготовка та реалізація бізнес-планів
  • Ведення переговорів з ключовими клієнтами та партнерами
  • Аналіз ринкових тенденцій та конкурентного середовища
  • Розробка та впровадження мотиваційних програм

    • Retail Supervisor

    Vallue Village Canada

    Торговля розничная / Retail

    6 месяцев

    10.2023 - 03.2024

    • Supervised daily store operations, ensuring smooth workflow across all departments.
    • Led a team of sales associates and backroom staff, providing training, mentorship, and performance evaluations.
    • Oversaw merchandising, inventory management, and product placement to maximize sales and maintain visual standards.
    • Handled customer service escalations, resolving issues efficiently and maintaining a high level of customer satisfaction.
    • Managed cash handling procedures, end-of-day reconciliations, and banking deposits.
    • Coordinated scheduling and shift planning to ensure optimal staff coverage.
    • Enforced health, safety, and loss prevention policies to ensure a safe working environment.
    • Collaborated with the management team to achieve sales targets and operational goals.
    • Analyzed sales reports and KPIs, implementing improvements to drive performance.
    • Participated in recruitment and onboarding of new team members.

    Online Ticketing Manager

    Airnets International Canada

    Туризм / Путешествия / Пассажирские перевозки

    6 месяцев

    05.2023 - 10.2023

    • Планування та організація своєї роботи
    • Дотримання встановлених процедур і стандартів якості
    • Адаптація до нових умов роботи
    • Постійне навчання та розвиток професійних навичок
    • Встановлення пріоритетів для ефективного виконання завдань
    • Обробка запитів тревел-агентів Canada та USA
    • Робота в системах Amadeus, Sabre
    • Дотримання всіх airline policy
    • Бронювання, виписка та зміна квитків

    Директор по авиа и IT продуктам

    OnlineBistro

    Туризм / Путешествия / Пассажирские перевозки

    1 год 5 месяцев

    11.2018 - 04.2020

    • Control department;
    • Interviewing future department staff;
    • Corporate requests processing (Assistance, consultate, issuing, re?issuing, refunds and oth.);
    • Received incoming calls and messages and addressed or triaged phone requests;
    • Developed team communications and information for сompany meetings;
    • Supervised and led employees to high performance levels in cross?functional matrix management structure;
    • Worked with CEO and General Manager to resolve any problems, improve operations and provide exceptional online service;
    • Supported marketing programs and campaigns with content and messaging to drive demand;
    • Developed strategy and managed market communications that drove product demand;
    • Conducted field visits and met corporate customers for business development;
    • Communicated value and position to sales team and developed tools to support selling process;
    • Monitored social media and online sources for industry trends;
    • Sorted product and provided expertise on non?conforming product requirements;
    • Created scheduling reports in OnlineBistro system to efficiently and effectively move product and adhere to shipping commitments;
    • Supervised and led employees to high performance levels in cross?functional matrix management structure;
    • Work 24/7 with corporate clients;
    • Organizing and conducting more than 50 seminars on online tourism topics;
    • Regular organization of meetings with potential partners of the online platform.

    Corporate Support Team Lead

    Tickets.ua

    Интернет

    1 год 2 месяца

    12.2016 - 01.2018


    • Work 24/7 with corporate clients;
    • Control department;
    • Interviewing future department staff;
    • Corporate requests processing (Assistance, consultate, issuing, re?issuing, refunds and oth.);
    • Worked with Corporate Director to resolve problems, improve operations and provide exceptional corporate service;
    • Received incoming calls and messages and addressed or triaged phone requests;
    • Developed team communications and information for сompany meetings;
    • Supervised and led employees to high performance levels in cross?functional matrix management structure;
    • Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy.

    Ключевая информация

    Highly motivated and positive individual with great sales, organizational, communication and digital skills. Customer service master and efficient problem solver.

    Учился в 1 заведении

    Інститут Туризму ФПУ

    Міжнародний туризм

    2008

    Владеет языками

    Английский

    продвинутый

    Может проходить собеседование на этом языке

    Может проходить собеседование на этом языке

    Oxford School Kyiv

    Польский

    базовый

    Русский

    свободно

    Может проходить собеседование на этом языке

    Может проходить собеседование на этом языке

    Украинский

    родной

    Может проходить собеседование на этом языке

    Может проходить собеседование на этом языке

    Курсы, тренинги, сертификаты

    Практичний курс по SEO. ProBusinessCentre

    2019

    Google Ads

    2019

    Google Analitycs

    2019

    Oxford School

    Киев, 2019

    Full Intermediate course

    SMM course

    2018

    Sabre Basic Course

    2017

    Sabre Hotels and Cars

    Киев, 2017

    IATA course/TEST Ukraine

    Киев, 2013

    Galileo Basic Course

    2012

    Galileo E-ticketing

    Киев, 2012

    Amadeus Basic Course

    2012

    Amadeus E-ticketing

    Киев, 2012

    Дополнительная информация

    Компьютерные навыки

    Word, Excel, PowerPoint, Canva, WordPress, GDS systems, Google Ads, Facebook Ads, Google Analytics.

    Дмитрий Валериевич

    Head of sales

    Киев

    2 400 $

    39 лет

    Активно ищет работу

    полная занятость, проектная работа

    Характер работы: удаленная работа, гибридная

    Обновлено 1 неделю назад