Працював в 6 компаніях 8 років 6 місяців
Реклама та PR-послуги, Туризм / Подорожі / Пасажирські перевезення, Торгівля роздрібна / Retail, Інтернет
Head of sales
Plasma8
Реклама та PR-послуги
1 рік
02.2025 - до теперішнього часу
- Development and implementation of marketing and sales strategies for hotel and casino complexes.
- Management of partnerships with travel agencies, VIP clients, and corporate clients.
- Creation and optimization of automated sales funnels (sales bots) to increase bookings and streamline customer communication.
- Coordination of business travel packages, including private aviation, luxury transfers, and accommodation.
- Organization of VIP events, loyalty programs, and exclusive offers for premium clients.
- Analysis of market trends and customer behavior to tailor offers and enhance the guest experience.
- Supervision of digital marketing campaigns across WhatsApp, Telegram, Instagram, and Facebook.
- CRM implementation and automation (CRM), integrating sales channels and customer support.
- Development of B2B collaborations to expand service reach and grow revenue streams.
- Training and supervising the team in customer service standards and automated sales processes.
- Monitoring and reporting KPIs to ensure sales targets are met.
Генеральный директор
First Travel Consultant School
Туризм / Подорожі / Пасажирські перевезення
4 роки 10 місяців
04.2020 - 01.2025
Retail Supervisor
Vallue Village Canada
Торгівля роздрібна / Retail
6 місяців
10.2023 - 03.2024
- Supervised daily store operations, ensuring smooth workflow across all departments.
- Led a team of sales associates and backroom staff, providing training, mentorship, and performance evaluations.
- Oversaw merchandising, inventory management, and product placement to maximize sales and maintain visual standards.
- Handled customer service escalations, resolving issues efficiently and maintaining a high level of customer satisfaction.
- Managed cash handling procedures, end-of-day reconciliations, and banking deposits.
- Coordinated scheduling and shift planning to ensure optimal staff coverage.
- Enforced health, safety, and loss prevention policies to ensure a safe working environment.
- Collaborated with the management team to achieve sales targets and operational goals.
- Analyzed sales reports and KPIs, implementing improvements to drive performance.
- Participated in recruitment and onboarding of new team members.
Online Ticketing Manager
Airnets International Canada
Туризм / Подорожі / Пасажирські перевезення
6 місяців
05.2023 - 10.2023
- Планування та організація своєї роботи
- Дотримання встановлених процедур і стандартів якості
- Адаптація до нових умов роботи
- Постійне навчання та розвиток професійних навичок
- Встановлення пріоритетів для ефективного виконання завдань
- Обробка запитів тревел-агентів Canada та USA
- Робота в системах Amadeus, Sabre
- Дотримання всіх airline policy
- Бронювання, виписка та зміна квитків
Директор по авиа и IT продуктам
OnlineBistro
Туризм / Подорожі / Пасажирські перевезення
1 рік 5 місяців
11.2018 - 04.2020
- Control department;
- Interviewing future department staff;
- Corporate requests processing (Assistance, consultate, issuing, re?issuing, refunds and oth.);
- Received incoming calls and messages and addressed or triaged phone requests;
- Developed team communications and information for сompany meetings;
- Supervised and led employees to high performance levels in cross?functional matrix management structure;
- Worked with CEO and General Manager to resolve any problems, improve operations and provide exceptional online service;
- Supported marketing programs and campaigns with content and messaging to drive demand;
- Developed strategy and managed market communications that drove product demand;
- Conducted field visits and met corporate customers for business development;
- Communicated value and position to sales team and developed tools to support selling process;
- Monitored social media and online sources for industry trends;
- Sorted product and provided expertise on non?conforming product requirements;
- Created scheduling reports in OnlineBistro system to efficiently and effectively move product and adhere to shipping commitments;
- Supervised and led employees to high performance levels in cross?functional matrix management structure;
- Work 24/7 with corporate clients;
- Organizing and conducting more than 50 seminars on online tourism topics;
- Regular organization of meetings with potential partners of the online platform.
Corporate Support Team Lead
Tickets.ua
Інтернет
1 рік 2 місяці
12.2016 - 01.2018
- Work 24/7 with corporate clients;
- Control department;
- Interviewing future department staff;
- Corporate requests processing (Assistance, consultate, issuing, re?issuing, refunds and oth.);
- Worked with Corporate Director to resolve problems, improve operations and provide exceptional corporate service;
- Received incoming calls and messages and addressed or triaged phone requests;
- Developed team communications and information for сompany meetings;
- Supervised and led employees to high performance levels in cross?functional matrix management structure;
- Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy.
Ключова інформація
Highly motivated and positive individual with great sales, organizational, communication and digital skills. Customer service master and efficient problem solver.
Навчався в 1 закладі
Інститут Туризму ФПУ
Міжнародний туризм
2008
Володіє мовами
Англійська
поглиблений
Може проходити співбесіду на цій мові
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Oxford School Kyiv
Польська
базовий
Російська
вільно
Може проходити співбесіду на цій мові
Може проходити співбесіду на цій мові
Українська
рідна
Може проходити співбесіду на цій мові
Може проходити співбесіду на цій мові
Курси, тренінги, сертифікати
Практичний курс по SEO. ProBusinessCentre
Google Ads
Google Analitycs
Oxford School
Full Intermediate course
SMM course
Sabre Basic Course
Sabre Hotels and Cars
IATA course/TEST Ukraine
Galileo Basic Course
Galileo E-ticketing
Amadeus Basic Course
Amadeus E-ticketing
Додаткова інформація
Компьютерные навыки
Word, Excel, PowerPoint, Canva, WordPress, GDS systems, Google Ads, Facebook Ads, Google Analytics.
Дмитрий Валериевич
Дмитрий Валериевич
Head of sales
Київ
Активно шукає роботу
повна зайнятість, проектна робота
Характер роботи: віддалена робота, гібридна
Оновлено 3 дні тому