• Take responsibility for the work you and your team produces ensuring high levels

of attention to detail.

• Constantly seeking improvement and creating a climate where others are

encouraged to do the same.

• Actively looking for ways to improve service and initiating them or bringing them to

the attention of others.

• Monitor own quality of delivery levels and raise any concerns with your Manager.
• Plan and complete delegated tasks to a high standard delivering work to agreed

times.

• Support your team to prioritise work daily by checking timescales, ensuring most

important tasks are completed first.

• Identifying problems and collaborate with others to propose solutions in an effort

to solve them.

• Develop and maintain effective relationships with Clients, colleagues, suppliers

and other stakeholders.

• Be flexible in approach to role and task completion and when applicable 'step in'

or 'step up' to other roles/positions that may need support.

• Take responsibility for the work you and your team produces ensuring high levels

of attention to detail.

• Constantly seeking improvement and creating a climate where others are

encouraged to do the same.

• Actively looking for ways to improve service and initiating them or bringing them to

the attention of others.

• Monitor own quality of delivery levels and raise any concerns with your Manager.
• Plan and complete delegated tasks to a high standard delivering work to agreed

times.

• Support your team to prioritise work daily by checking timescales, ensuring most

important tasks are completed first.

• Identifying problems and collaborate with others to propose solutions in an effort

to solve them.

• Develop and maintain effective relationships with Clients, colleagues, suppliers

and other stakeholders.

• Be flexible in approach to role and task completion and when applicable 'step in'

or 'step up' to other roles/positions that may need support.

• Take responsibility for the work you and your team produces ensuring high levels

of attention to detail.

• Constantly seeking improvement and creating a climate where others are

encouraged to do the same.

• Actively looking for ways to improve service and initiating them or bringing them to

the attention of others.

• Monitor own quality of delivery levels and raise any concerns with your Manager.
• Plan and complete delegated tasks to a high standard delivering work to agreed

times.

• Support your team to prioritise work daily by checking timescales, ensuring most

important tasks are completed first.

• Identifying problems and collaborate with others to propose solutions in an effort

to solve them.

• Develop and maintain effective relationships with Clients, colleagues, suppliers

and other stakeholders.

• Be flexible in approach to role and task completion and when applicable 'step in'

or 'step up' to other roles/positions that may need support.

• Demonstrate drive, determination, enthusiasm and an ability to work effectively as

a member and leader of a team.

• Act as a role model, coaching/mentoring members of the team and ensuring there

is an effective succession plan in place to maintain service delivery

• Demonstrate a commitment to and understanding of performance development

techniques and undertake or contribute to performance reviews for team

members who are directly or indirectly under your supervision.

• Provide cover, when appropriate, for the team in cases of absence or

unavailability.

• Support fellow team leaders/managers to achieve deadlines within and beyond

your own area of responsibility.

• Working across teams and functions undertake specialist roles which require the

experience and knowledge of a team leader/manager.

• Plan, organise and contribute to team meetings ensuring that your experience is

shared with the wider team.

• Ensure your performance review takes place on a timely basis and that objectives

are agreed.

• Challenge poor behaviour in others in a positive and constructive manner.

• Effectively understand features and benefits of all WhoTrades Foreign Currency product lines to use selling skills to increase the average transaction value
• Meet all productivity standards set by Management (monthly targets/goals)
• Responsible for accurate balancing of inventories and maintaining cash stock balances
• Responsible for maintaining the highest level of customer service using Transaq MMA software, MetaTrader4, Xetra, Rox, Finam Trade.
• Able to complete all day end procedures and maintain customer files
• Responsible for identifying the warning signs of questionable transactions and mitigating possible effects of these deals with Management
• Ensure that all compliance requirements and regulations are being adhered to daily
• Responsible for managing risk and acting in accordance with guidelines set forth in the Core Risk Standards
• Responsible for appropriate attire and overall professional attitude to customers and team
• Take on project work as assigned
• Take on project with CRM