Работала в 3 компаниях   12 лет 8 месяцев

IT, Образование

Mentor of support department

Raise.Band

IT

1 год 5 месяцев

09.2021 - 02.2023

  • Team management
  • Quality check of team members' performance, training, developing, supervising, and monitoring all stats
  • Updated documentation (Knowledge Base)
  • Provided team members with constructive feedback.

Support representative

Raise.Band

IT

3 года 2 месяца

06.2018 - 08.2021

  • Managed all kinds of orders (from the moment the order was placed till it was completed)
  • Provided product and service information to customers
  • Resolved customers' issues via phone, Zendesk chats, and emails
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally

English teacher

Lyceum of Information Technologies

Образование

7 лет 11 месяцев

07.2010 - 06.2018

  • Planning and delivering lessons to students of different levels, age groups, and backgrounds.
  • Developing appropriate teaching materials and resources to aid learning.
  • Evaluating and grading students' coursework, assignments, and exams.
  • Creating a positive classroom environment that encourages active participation and student engagement.
  • Encouraging the development of reading, writing, listening, and speaking skills in English.
  • Monitoring student progress and communicating with parents or guardians when necessary.
  • Participating in professional development opportunities to enhance knowledge and skills.
  • Collaborating with other teachers and staff to enhance student learning outcomes.
  • Ensuring a safe and respectful learning environment for all students.

Ключевая информация

A customer-focused Support Representative with almost 5 years of experience in providing exceptional customer service and technical support to clients. Possess excellent communication skills and a proven ability to troubleshoot and resolve customer issues promptly and efficiently.

EXTRA SKILLS:

-English upper-intermediate

-Ukrainian, Russian fluent

-Google Collaborative Software (Docs, Sheets, Drive, etc.)

-Zendesk

-Binotel

-CRM

-Microsoft Office

COMPETENCIES:

-Customer service understanding

-Staff management

-Document management

-Staff education and training

Училась в 1 заведении

National Pedagogical Dragomanov University

Faculty of Foreign Philology

Kyiv, 2011

Владеет языками

Английский

выше среднего

Русский

свободно

Украинский

свободно

Галина

Team lead, Support Representative

Киев

35 лет

Активно ищет работу

полная занятость

Характер работы: удаленная работа

Обновлено 2 недели назад