Работала в 3 компаниях 12 лет 8 месяцев
IT, Образование
Mentor of support department
Raise.Band
IT
1 год 5 месяцев
09.2021 - 02.2023
- Team management
- Quality check of team members' performance, training, developing, supervising, and monitoring all stats
- Updated documentation (Knowledge Base)
- Provided team members with constructive feedback.
Support representative
Raise.Band
IT
3 года 2 месяца
06.2018 - 08.2021
- Managed all kinds of orders (from the moment the order was placed till it was completed)
- Provided product and service information to customers
- Resolved customers' issues via phone, Zendesk chats, and emails
- Collaborated with other teams to identify and resolve customer issues quickly and professionally
English teacher
Lyceum of Information Technologies
Образование
7 лет 11 месяцев
07.2010 - 06.2018
- Planning and delivering lessons to students of different levels, age groups, and backgrounds.
- Developing appropriate teaching materials and resources to aid learning.
- Evaluating and grading students' coursework, assignments, and exams.
- Creating a positive classroom environment that encourages active participation and student engagement.
- Encouraging the development of reading, writing, listening, and speaking skills in English.
- Monitoring student progress and communicating with parents or guardians when necessary.
- Participating in professional development opportunities to enhance knowledge and skills.
- Collaborating with other teachers and staff to enhance student learning outcomes.
- Ensuring a safe and respectful learning environment for all students.
Ключевая информация
A customer-focused Support Representative with almost 5 years of experience in providing exceptional customer service and technical support to clients. Possess excellent communication skills and a proven ability to troubleshoot and resolve customer issues promptly and efficiently.
EXTRA SKILLS:
-English upper-intermediate
-Ukrainian, Russian fluent
-Google Collaborative Software (Docs, Sheets, Drive, etc.)
-Zendesk
-Binotel
-CRM
-Microsoft Office
COMPETENCIES:
-Customer service understanding
-Staff management
-Document management
-Staff education and training
Училась в 1 заведении
National Pedagogical Dragomanov University
Faculty of Foreign Philology
Kyiv, 2011
Владеет языками
Английский
выше среднего
Русский
свободно
Украинский
свободно
Галина
Галина
Team lead, Support Representative
Киев
Активно ищет работу
полная занятость
Характер работы: удаленная работа
Обновлено 2 недели назад