I have extensive experience as a Technical Support Team Lead and Senior Support Engineer. Over the course of 12 years, I have been responsible for a wide range of duties, including setting up and maintaining IT infrastructure, installing and updating applications, providing technical support to staff globally, monitoring client issues, configuring end-user devices, and managing crisis situations. Also I show good results and ability to work collaboratively with third-party vendors, to keep track of software, hardware and licensing inventory, and to communicate effectively with affected staff and management during crisis situations. Overall, my work experience as a Technical Support Team Lead and Senior Support Engineer demonstrates strong technical skills, attention to detail, and ability to manage complex IT systems effectively.