Працювала в 3 компаніях   12 років 8 місяців

IT, Освіта

Mentor of support department

Raise.Band

IT

1 рік 5 місяців

09.2021 - 02.2023

  • Team management
  • Quality check of team members' performance, training, developing, supervising, and monitoring all stats
  • Updated documentation (Knowledge Base)
  • Provided team members with constructive feedback.

Support representative

Raise.Band

IT

3 роки 2 місяці

06.2018 - 08.2021

  • Managed all kinds of orders (from the moment the order was placed till it was completed)
  • Provided product and service information to customers
  • Resolved customers' issues via phone, Zendesk chats, and emails
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally

English teacher

Lyceum of Information Technologies

Освіта

7 років 11 місяців

07.2010 - 06.2018

  • Planning and delivering lessons to students of different levels, age groups, and backgrounds.
  • Developing appropriate teaching materials and resources to aid learning.
  • Evaluating and grading students' coursework, assignments, and exams.
  • Creating a positive classroom environment that encourages active participation and student engagement.
  • Encouraging the development of reading, writing, listening, and speaking skills in English.
  • Monitoring student progress and communicating with parents or guardians when necessary.
  • Participating in professional development opportunities to enhance knowledge and skills.
  • Collaborating with other teachers and staff to enhance student learning outcomes.
  • Ensuring a safe and respectful learning environment for all students.

Ключова інформація

A customer-focused Support Representative with almost 5 years of experience in providing exceptional customer service and technical support to clients. Possess excellent communication skills and a proven ability to troubleshoot and resolve customer issues promptly and efficiently.

EXTRA SKILLS:

-English upper-intermediate

-Ukrainian, Russian fluent

-Google Collaborative Software (Docs, Sheets, Drive, etc.)

-Zendesk

-Binotel

-CRM

-Microsoft Office

COMPETENCIES:

-Customer service understanding

-Staff management

-Document management

-Staff education and training

Навчалась в 1 закладі

National Pedagogical Dragomanov University

Faculty of Foreign Philology

Kyiv, 2011

Володіє мовами

Англійська

вище середнього

Російська

вільно

Українська

вільно

Галина

Team lead, Support Representative

Київ

35 років

Активно шукає роботу

повна зайнятість

Характер роботи: віддалена робота

Оновлено 2 тижні тому