Віддалена робота
Customer Support Specialist - IT Support
Віддалена робота
Повна зайнятість
Неповна зайнятість
Проектна робота
Позмінна робота
Дистанційна робота
Позмінний графік роботи
Розглянемо студентів / без досвіду
MAIN TASKS (Responsibilities):
- Receiving IT requests and providing online support (no phone consultations, communication with users through chat). Consulting clients on technical issues related to product usage. Systematizing arising technical questions.
- Promptly resolving tasks at your own level; forwarding requests to other levels of resolution and tracking their execution.
- Technical onboarding of new clients.
REQUIREMENTS (We expect from the candidate):
- High level of English proficiency (at least Intermediate);
- Understanding of the main network protocols and principles of Internet operation;
- Ability to identify software errors and ensure system functionality;
- Basic experience with all modern operating systems (both mobile and desktop), with more advanced knowledge of the MS Windows family;
- Experience with CRM systems (Jira, Redmine) is preferred;
- Clear written and verbal communication skills, multitasking, high level of responsibility, and a desire to grow in the IT field;
- Higher education (complete/incomplete) or a student in the final years of study.
WORK CONDITIONS (We offer):
- Remote work format.
- Shift schedule (24/3).
- Training at the Company's expense.
- Probation period - 2 months.
- Timely salary payments without delays. Salary review and increase. Training and probation period are fully paid.
- Loyal and reasonable management.
- Opportunities for professional growth. Various career advancement options within the company.
- Interesting tasks and projects, providing opportunities for professional and personal development and improvement.
- Opportunity to gain experience in implementing projects in foreign markets.
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