Віддалена робота
Operations Agent (evening and night shifts)
Віддалена робота
Повна зайнятість
Zoral Labs, a leading provider of research and development to the software industry, is searching for a Operations Agent for its development center in Kiev.
We carried out a survey of banking/finance companies in the process of moving to digital products.
We operate one of the largest labs in Europe focused on Artificial Intelligence/Machine Learning (AI/ML), predictive systems for consumer/SME credit and financial products.
Our clients are based in USA, Canada, Europe, Africa, Asia, South America and Australia.
We are looking for a talented, goal-oriented, punctual, diligent, committed and decent person to join us.
Responsibilities:
Manage large amounts of incoming requests and documents
- Provide accurate, valid and complete information for AI system by using the right methods/tools
- Become a product expert and provide documentation updates to our knowledge base
- Contribute and share ideas to decrease the workload and improve the quality & speed of teamwork
- Working schedule - distant shifts from 14.00 p.m. to 22.00 and from 22.00 p.m. to 06.00 a.m. (UA time zone, GMT+2)
Requirements
Professional:
- Intermediate/Upper-Intermediate written and spoken English
- High typing speed
- Basic understanding of reporting, escalation and follow up procedures
- Strong communication & interpersonal skills
- Ability to multi-task, prioritize, and manage time effectively
Personal:
- Attentive to details
- Stress resistance
- Tech-savvy
- Ability to work independently
- Enjoy working in a fast-paced environment
Will be a plus:
- Customer service skills and experience (especially 24x7 or night shifts)
- Experience with CRM systems (Zendesk, JIRA etc.)
Zoral Перевірена
IT - розробка програмного забезпечення Сайт компанії
