Віддалена робота
Dispatcher
Віддалена робота
В офісі/на місці
Повна зайнятість
Регулярний перегляд зарплат
We are a leading European company specializing in transfers to ski resorts, with over 15 years of successful experience.
By the end of 2024, we aim to double our revenue and expand into the US market.
We take pride in our impeccable reputation among hundreds of thousands of satisfied clients and our strong, dedicated team of professionals.
Responsibilities:
- Coordinate communication between clients, drivers, Customer Service (CS), and the Planning team;
- Monitor real-time transportation operations, ensuring efficiency and timely service;
- Support the customer on the day of service, resolving any issues or delays;
- Use dispatch and communication tools (IP phones, Slack, CRM) to maintain smooth operations;
- Handle unexpected situations effectively and ensure minimal disruption to service;
- Maintain accurate and up-to-date records in the dispatch system;
- Collaborate with other departments to ensure customer satisfaction and operational success.
Must have: - Experience in logistics, tourism, taxi services, or goods delivery coordination;
- Proficiency in using communication platforms such as IP phones, Slack, and messaging apps.
- Experience with dispatch management systems;
- A reliable PC, along with headphones and a microphone for communication;
- Proficiency in English (C1), and knowledge of Russian or French will be an asset:
- Strong understanding of geographic locations within the service areas (Alps);
- Ability to collaborate effectively within a team environment;
- Excellent verbal communication and problem-solving abilities;
- Willingness to work in different shifts (daily/night shifts);
- Highly adaptable, and able to manage unexpected and challenging situations.
- Stable internet connection for remote work.
Work Schedule:
12-hour shifts;
Day and night shifts, with a predetermined schedule;
Fully remote work.
This is a seasonal job (till April 2025)
Каріна
Traffic Ninjas
Реклама та PR-послуги
