Працювала в 6 компаніях 6 років 3 місяці
IT, Транспорт та Логістика, Послуги для бізнесу - інше, Туризм / Подорожі / Пасажирські перевезення
DAP Solution Engineer
Charlton House Professional Services
IT
1 рік 8 місяців
02.2023 - до теперішнього часу
Duties:
- Creation of complex cross-app solutions for multiple platforms (e.g., Salesforce, Power BI, Azure DevOps, ServiceNow) to streamline processes and improve user workflows.
- Building and configuring WalkMe content such as Smart WalkThrus, tooltips, and Shout-Outs to enhance user engagement.
- Developing automated processes for form autofill, dynamic content updates, and other high-impact tasks using jQuery.Client Engagement & Presales: Conduct presales activities, including.
- Delivering product demos to stakeholders, explaining the functionality and value of the created DAP solutions.
- Monitoring the performance and usage analytics of guides, walkthroughs, and shoutouts to ensure optimal results.
- Managing content updates and troubleshooting issues.
- Providing ongoing support and guidance for clients, and troubleshooting issues related to platform integration and content behavior.
Junior DAP Solution Engineer
Charlton House Professional Services
IT
1 рік 1 місяць
01.2022 - 02.2023
Duties:
Solution Building:
- Creation of onboarding guides, SmartWalk Thrus, and tours to help users navigate new systems effectively.
- Creation of automated, interactive solutions that guide users through complex processes, enhancing efficiency and reducing completion time.
- QA testing of the content and fixes implementation based on client feedback to ensure smooth functionality and alignment with requirements.
Responsibilities:
Collaboration and Process Optimization:
- Worked closely with cross-functional teams to align WalkMe content with clients' workflows and processes.
- Collaborated with SMEs and product owners to ensure that developed solutions met expectations and addressed pain points.
- Delivered analytics for clients, and gathered feedback for further improvements.
Support Specialist
IDEXX VSS SmartFlow
IT
2 роки
01.2019 - 01.2021
Duties:
- Delivered technical support for SmartFlow software to customers worldwide.
- Assisted with troubleshooting software errors, form conversions, and template creation.
- Escalated unresolved issues to higher-level support teams and provided personalized care for complex cases.
- Authored FAQ articles to improve self-service options.
English-to-Ukrainian Translator
IT Distribution
Транспорт та Логістика
3 місяці
09.2018 - 12.2018
Duties:
- Translated legal documents, invoices, and corporate reports from English to Ukrainian.
- Ensured accuracy and confidentiality when handling sensitive materials.
Key Skills: Translation, self-management, creative writing, copywriting, and copyediting.
Claims Agent
Aviacontact/Авиаконтакт
Послуги для бізнесу - інше
6 місяців
02.2018 - 08.2018
Duties:
- Managed passenger claims and assist with ticket bookings and refunds.
- Communicated with airline representatives to resolve customer inquiries efficiently.
Travel Agent
TUI
Туризм / Подорожі / Пасажирські перевезення
4 місяці
08.2017 - 12.2017
Duties:
- Researched travel options and provided tailored travel solutions for customers.
- Managed bookings and reservations, ensuring all processes were completed accurately.
- Responded promptly to customer inquiries via phone and email.
Ключова інформація
Навчалась в 2 закладах
National Pedagogical Dragomanov University
Language Interpretation and Translation
Київ, 2017
Kyiv National Linguistics University
Language Interpretation and Translation
Київ, 2015
Anastasiia
Anastasiia
Customer support specialist
Київ
Активно шукає роботу
повна зайнятість
Характер роботи: віддалена робота, гібридна
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