Duties:

• Creation of complex cross-app solutions for multiple platforms (e.g., Salesforce, Power BI, Azure DevOps, ServiceNow) to streamline processes and improve user workflows.
• Building and configuring WalkMe content such as Smart WalkThrus, tooltips, and Shout-Outs to enhance user engagement.
• Developing automated processes for form autofill, dynamic content updates, and other high-impact tasks using jQuery.Client Engagement & Presales: Conduct presales activities, including.
• Delivering product demos to stakeholders, explaining the functionality and value of the created DAP solutions.
• Monitoring the performance and usage analytics of guides, walkthroughs, and shoutouts to ensure optimal results.
• Managing content updates and troubleshooting issues.
• Providing ongoing support and guidance for clients, and troubleshooting issues related to platform integration and content behavior.

Duties:

Solution Building:

• Creation of onboarding guides, SmartWalk Thrus, and tours to help users navigate new systems effectively.
• Creation of automated, interactive solutions that guide users through complex processes, enhancing efficiency and reducing completion time.
• QA testing of the content and fixes implementation based on client feedback to ensure smooth functionality and alignment with requirements.

Responsibilities:

Collaboration and Process Optimization:

• Worked closely with cross-functional teams to align WalkMe content with clients' workflows and processes.
• Collaborated with SMEs and product owners to ensure that developed solutions met expectations and addressed pain points.
• Delivered analytics for clients, and gathered feedback for further improvements.

Duties:

• Delivered technical support for SmartFlow software to customers worldwide.
• Assisted with troubleshooting software errors, form conversions, and template creation.
• Escalated unresolved issues to higher-level support teams and provided personalized care for complex cases.
• Authored FAQ articles to improve self-service options.

Duties:

• Translated legal documents, invoices, and corporate reports from English to Ukrainian.
• Ensured accuracy and confidentiality when handling sensitive materials.

Key Skills: Translation, self-management, creative writing, copywriting, and copyediting.

Duties:

• Managed passenger claims and assist with ticket bookings and refunds.
• Communicated with airline representatives to resolve customer inquiries efficiently.

Duties:

• Researched travel options and provided tailored travel solutions for customers.
• Managed bookings and reservations, ensuring all processes were completed accurately.
• Responded promptly to customer inquiries via phone and email.