Manor Group

Real Estate Assistant, Bookkeeper 02/2023-03/2024 Maryland, USA

Role: Effectively assisted a real estate agent with twenty years of work experience to achieve business goals, while ensuring the ability to work with clients, managing them reliably.

• Helped real estate agent to earn 30% of business through referrals.
• Compiled and updated lists of over 500 properties with proper needs of clients regarding locations, features and other notes.
• Aided agent to prepare contracts, purchase agreements and leases to heightened efficiency by 10%.
• Coordinated open houses and meetings for buyers and sellers.

Precise Transportation Carrier Company Operations Manager

4/2021 – 01/2023 North Carolina, USA

Role: Controlled and managed all logistics chain supplies by dealing with brokers, supervised truck units, operated them via email and telephone on a daily basis.

• Effectively established and organized work with top 10 freight brokerage companies.
• Delivered 97% of loads on time and without any dislocation or issues.
• On average, made 60 calls and sent 85 emails during a working day.
• Resolved at least 3 difficult issues per day with customers by providing high-level customer service and establishing long-term relationships.
• Worked in an international team of 50+ people.

Innovative Construction, LLC Partner Manager 11/2018 – 03/2020 Kyiv, Ukraine

Role: Advisory support and cooperation with company’s business partners by maintaining budget planning, managing documents, reports, meeting and multiple requests to control all construction projects.

• Amplified control over budget planning by 30% creating a unified accounting database.
• Started working with new partners, which led to the creation of a new project with a $765,000 budget.
• Gave full information support to companies’ partners regarding construction projects and their documentation.
• Increased collection and analysis of statistical information from local centers to informative database system.

Prominvestbank Customer Service Representative 03/2016-05/2017 Kyiv, Ukraine

Role: Direct customers in opening accounts and performing transactions, collected customer information, processed data into the system, ensuring confidentiality at all times.

• Enhanced the amount of signed contracts by 10% regarding bank products.
• Processed transfers, check cashing, formalized deposits, withdrawals for bank customers.
• Improved bank customer service by providing scripts and reaching the number of 30 incoming calls per day.
• The number of phone calls to current bank customers increased by 25% regarding account changes or suggested options.