Працювала в 4 компаніях   10 років 6 місяців

Торгівля роздрібна / Retail, Освіта

Store Manager

Luxoptica

Торгівля роздрібна / Retail

2 роки 9 місяців

03.2019 - 12.2021

Successful achieved planned sales targets.
Maintained the store’s image by improving consumers service quality.
Ensured smooth operations and functionality of the store.
Led the store team and achieved top performance among the chain’s stores(we doubled revenue).
Successful team development (two team members received promotions).

School Director

"Speak up"

Освіта

2 роки 3 місяці

04.2012 - 07.2014

Functional duties:
Managed the school’s commercial department;
Administrated and controlled the school’s operations;
Organized and monitored active sales strategies;
Successfully sold English language courses and aquared new clients(increased in students by 24%);
Achieved the commercial and financial targets set for the school;
Established a deducted team promoted 2 from within.

Store Manager

Сеть магазинов оптики «ЛЮКСОПТИКА»

Торгівля роздрібна / Retail

1 рік

07.2007 - 07.2008

Store Management;
Administrative control of store operations;
Organization and control of the active sales system;
Achievement of commercial and financial performance of the store.
Key Achievements:
High efficiency of store operations;
Team creation and contribution to the development of the talent pool(3 members of our team were promoted).

Store Manager

Sportmaster

Торгівля роздрібна / Retail

4 роки 3 місяці

04.2003 - 07.2007

Main Responsibilities:
Achieving planned turnover indicators and increasing them
Analyzing store performance indicators, planning measures for improvement
Maintaining the store image
Recruiting, training, mentoring, and organizing effective work of personnel
Document management: receipts, returns, and movements of goods, inventory
Ensuring proper arrangement of merchandise sections, sales floor
Preventing and resolving conflict situations, cooperating with regulatory authorities
Supervising the preservation of material assets, conducting inventories
Handling complaints related to unsatisfactory customer service
Temporarily replacing the director in their absence
Key Achievements:
Maintaining the store's leading position in the Ukrainian network in terms of turnover
Training new administrators (5 persons)

Ключова інформація


Experience in people management
Ability to unite the team
Delegation skills
Conflict resolution skills
Experience in recruitment, training, adaptation, and motivation of personnel
Planning and forecasting skills
Control skills
Decision-making ability
Effective time management
Determination
Documentation management

Навчалась в 1 закладі

Private Higher Education Institution "International Scientific and Technical University named after Academician Yuriy Bugay"

lawyer

Київ, 2004

Володіє мовами

Англійська

поглиблений

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Російська

вільно

Українська

рідна

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Курси, тренінги, сертифікати

Yappi Business English

Київ, 2024

I’ve gotten B2 level knowledge of English

English language classes with tutor

Київ, 2023

В2 level

English course

Київ, 2022

I’ve gotten B1+ level

«Team Management" "Sales Stages" "Internal Training System"

Київ, 2007

Company«Бізнес-тренінг »

Додаткова інформація

Навички

Excellent communication and presentation skills; Strong analytical potential; Flexibility, result-oriented with a "everything is possible" approach; Collaboration for achieving impeccable solutions; Ability to handle non-standard situations diplomatically; Attention to detail.

Oksana

Customer Support Manager

Київ

35 000 грн.

43 роки

повна зайнятість

Характер роботи: віддалена робота

Оновлено 1 місяць тому