Працював в 6 компаніях   10 років 10 місяців

IT, Торгівля роздрібна / Retail

Technical Support Specialist Tier2 we

Turnitin (Turnitin is a web-based plagiarism detection software that is used primarily in academic settings to promote originality and integrity in students' work.) https://www.turnitin.com/

IT

4 роки 7 місяців

03.2020 - 10.2024

  • Resolving basic to complex support issues for customer inquiries received via primarily email, (sometimes phone & live chat).
  • Experience working with JIRA and Confluence, Zendesk ticket system, Salesforce.
  • Communicating with developers (and other departments) during investigation of client’s cases created and reported on Jira by the agent.
  • Coordinate closely with Engineering and Product Management on all product issues & releases.
  • Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
  • QA — investigation/reproducing of client’s issue.

Customer support specialist

Nustay (Danish Software product company that is determined to revolutionize the online hotel booking industry) https://jobs.dou.ua/companies/nustay-com/

IT

11 місяців

04.2019 - 03.2020

  • Providing support to clients across all communication channels: phone and email.
  • Promptly processing orders, applications, and resolving client requests.
  • Implementing bookings.

Shop attendant (Job abroad) Job on cruise ship (9 months contract)

Starboardcruise (Job on cruise ship) Duty Free Shop https://www.starboardcruise.com

Торгівля роздрібна / Retail

9 місяців

05.2018 - 02.2019

  • Engaging with a diverse range of customers from various countries.
  • Supporting the store team and manager to increase revenue and achieve profit targets.
  • Providing friendly and helpful service to customers.

Customer Support Specialist

Betbull (Sport betting app) https://www.betbull.com

IT

2 роки 6 місяців

11.2015 - 05.2018

  • Resolving basic to complex support issues for customer inquiries received via email, live chat.
  • Ensuring customers satisfaction.
  • Promptly processing orders, applications, and resolving client requests.
  • Communicating directly with the QA team and providing them with technical issues reported by users.

Sales Associate ( Dubai- Job abroad) ) 1 year contract

Sun & Sand Sports (The most popular sporting retailer in the Middle East) https://sssports.com

Торгівля роздрібна / Retail

1 рік

09.2014 - 09.2015

  • Serve and advise customers.
  • Process payments.
  • Assist customers in finding their preferred goods.
  • Provide information on products and prices.

Call center agent (English Line) ( Ukraine, Kiev )

Runway (Runway is a multi-linguistic contact center located in the Baltic region and Ukraine. Provides services for Norwegian Airline )

IT

9 місяців

09.2013 - 06.2014

  • Handling customer phone calls.
  • Booking tickets through the Norwegian.com system.
  • Managing bookings, cancellations, and refunds through the Amadeus system.

Ключова інформація

I am seeking a position as a Technical Support Specialist, Account Manager, or Project Manager where I can leverage my accumulated experience to provide a high standard of excellence. I am looking for a solid organization that will allow me to develop professionally in these areas.

Навчався в 1 закладі

European University (EY)

Faculty of Economics and Management, Management of foreign activities (MASTER).

Kiev, 2013

Володіє мовами

Англійська

поглиблений

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“Speak Up" School

Denys

Technical support manager

Київ

1 150 $

34 роки

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