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Працював в 5 компаніях   10 років 2 місяці

Освіта, Фінансові послуги, Телекомунікації / Зв'язок, Банки

CSO / COO of Ukrainian branch

Gostudy

Освіта

5 років 5 місяців

08.2020 - до теперішнього часу

  • Built and managed the Sales department for a Czech company
  • Developed scripts, macros, triggers based on the Business needs
  • Configuring lead processing policies
  • Developed regulations for lead processing policies through all existing communication channels Created 3 Sales Departments ( 10 Sales Agents per Dep)
  • Created Support Department Upgrading a CRM depending on the client's lifecycle with the dev team
  • Pricing policies management (Price-based costing and Cost-based pricing)
  • Prepared Team Regulations / Job models / KPI models
  • Developed and implemented a long-term strategy for conquering new markets
  • Hand-in-hand processes with a Marketing Team
  • Analyzed ROI, market needs and client's portfolio to create short-term and long-term strategies
  • Created and worked under own developed Road Maps

Head of sales / CSO

Financial Sector / Under NDA

Фінансові послуги

2 роки 1 місяць

05.2018 - 05.2020

  • Management of the company (staff 60 people)
  • Management of the Sales Departement (English and Russian)
  • Development of technical specifications for updating CRM

  • Implemented KPI model

  • Portfolio management for large clients

  • Developed Road Maps (floating Road Map with an update rate of 3 months)
  • Development of the corporate culture of the company
  • Successfully completed a full rebranding of the company
  • More than 10 integrations of the company's software have been successfully implemented
  • Successfully diversified business

Head of Support

Crypto Exchange / Under NDA

Фінансові послуги

5 місяців

01.2018 - 05.2018

  • Created Support Department with a team of 10 managers
  • Created KPI model Created Support Scripts / Macros / Communication Models
  • Developed long-term strategy for the Support Department
  • Integrated Zendesk as a Support CRM

Customer Care Manager / Team Lead

Nextiva

Телекомунікації / Зв'язок

1 рік 2 місяці

11.2016 - 12.2017

  • Used the Company's Sales Strategy for communication
  • Provided Customers with detailed information about products
  • Worked hand-in-hand with Financial Department and Team Leads from Phoenix, Arizona
  • Development of Support / Sales Department reporting for Headquarters Day-to-day communication with major company clients Implemented KPI model
  • Supervision of the team members
  • Work under KPIs

Assets and Liability Departement Manager

NDA / Banking

Банки

1 рік 1 місяць

10.2015 - 10.2016

  • Calculating financial statements for the National Bank of Ukraine as well as reporting on the capitalization plan
  • Performing tasks related to changes in the bank balance Calculation of bank liquidity
  • Analytics related to changes in the bank's capital, loan portfolio
  • Providing financial statements for the parent bank
  • Calculation of capital adequacy, FTP calculation
  • Working with databases

Ключова інформація

  • SCRUM, Agile,
  • QA Theory
  • Business Matrix (strategic usage)
  • MNE / SME Development
  • JIRA, Kanban, SCRUM, Bitrix 24, Zendesk, Asana, Figma
  • Basic knowledge of the SQL/ HTML syntax
  • Outsourcing Departments
  • Sales / Support CRM integrations

Навчався в 1 закладі

Lord Ashcroft Business School, Anglia Ruskin University

MSc International Business Economics

Cambridge, UK, 2015

Володіє мовами

Англійська

вільно

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Російська

вільно

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Українська

рідна

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Курси, тренінги, сертифікати

Zendesk Integration Courses

England, 2015

Zendesk courses Admin level

Додаткова інформація

Personal qualities

Well-educated and motivated professional, with a constant desire for self-improvement and search for a challenging working environment. Confident and positive team player, strengthen by creative thinking, enthusiasm, and work experience with multinationals.

Oleksandr

Head of Sales / Chief Operation Officer / Business Development

Київ

5 000 $

36 років

повна зайнятість, неповна зайнятість, проектна робота

Характер роботи: віддалена робота, гібридна, в офісі/на місці

Оновлено 11 місяців тому