Работал в 5 компаниях   9 лет 5 месяцев

Образование, Финансовые услуги, Телекоммуникации / Связь, Банки

CSO / COO of Ukrainian branch

Gostudy

Образование

4 года 8 месяцев

08.2020 - по настоящее время

  • Built and managed the Sales department for a Czech company
  • Developed scripts, macros, triggers based on the Business needs
  • Configuring lead processing policies
  • Developed regulations for lead processing policies through all existing communication channels Created 3 Sales Departments ( 10 Sales Agents per Dep)
  • Created Support Department Upgrading a CRM depending on the client's lifecycle with the dev team
  • Pricing policies management (Price-based costing and Cost-based pricing)
  • Prepared Team Regulations / Job models / KPI models
  • Developed and implemented a long-term strategy for conquering new markets
  • Hand-in-hand processes with a Marketing Team
  • Analyzed ROI, market needs and client's portfolio to create short-term and long-term strategies
  • Created and worked under own developed Road Maps

Head of sales / CSO

Financial Sector / Under NDA

Финансовые услуги

2 года

05.2018 - 05.2020

  • Management of the company (staff 60 people)
  • Management of the Sales Departement (English and Russian)
  • Development of technical specifications for updating CRM

  • Implemented KPI model

  • Portfolio management for large clients

  • Developed Road Maps (floating Road Map with an update rate of 3 months)
  • Development of the corporate culture of the company
  • Successfully completed a full rebranding of the company
  • More than 10 integrations of the company's software have been successfully implemented
  • Successfully diversified business

Head of Support

Crypto Exchange / Under NDA

Финансовые услуги

4 месяца

01.2018 - 05.2018

  • Created Support Department with a team of 10 managers
  • Created KPI model Created Support Scripts / Macros / Communication Models
  • Developed long-term strategy for the Support Department
  • Integrated Zendesk as a Support CRM

Customer Care Manager / Team Lead

Nextiva

Телекоммуникации / Связь

1 год 1 месяц

11.2016 - 12.2017

  • Used the Company's Sales Strategy for communication
  • Provided Customers with detailed information about products
  • Worked hand-in-hand with Financial Department and Team Leads from Phoenix, Arizona
  • Development of Support / Sales Department reporting for Headquarters Day-to-day communication with major company clients Implemented KPI model
  • Supervision of the team members
  • Work under KPIs

Assets and Liability Departement Manager

NDA / Banking

Банки

1 год

10.2015 - 10.2016

  • Calculating financial statements for the National Bank of Ukraine as well as reporting on the capitalization plan
  • Performing tasks related to changes in the bank balance Calculation of bank liquidity
  • Analytics related to changes in the bank's capital, loan portfolio
  • Providing financial statements for the parent bank
  • Calculation of capital adequacy, FTP calculation
  • Working with databases

Ключевая информация

  • SCRUM, Agile,
  • QA Theory
  • Business Matrix (strategic usage)
  • MNE / SME Development
  • JIRA, Kanban, SCRUM, Bitrix 24, Zendesk, Asana, Figma
  • Basic knowledge of the SQL/ HTML syntax
  • Outsourcing Departments
  • Sales / Support CRM integrations

Учился в 1 заведении

Lord Ashcroft Business School, Anglia Ruskin University

MSc International Business Economics

Cambridge, UK, 2015

Владеет языками

Английский

свободно

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

Русский

свободно

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

Украинский

родной

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

Курсы, тренинги, сертификаты

Zendesk Integration Courses

England, 2015

Zendesk courses Admin level

Дополнительная информация

Personal qualities

Well-educated and motivated professional, with a constant desire for self-improvement and search for a challenging working environment. Confident and positive team player, strengthen by creative thinking, enthusiasm, and work experience with multinationals.

Oleksandr

Head of Sales / Chief Operation Officer / Business Development

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Киев

5 000 $

35 лет

полная занятость, неполная занятость, проектная работа

Характер работы: удаленная работа, гибридная, в офисе/на месте

Обновлено 2 месяца назад