Technical support:

Identifiying of hardware and software problems.

Diagnostics and troubleshooting.

Solving product problems.

Installation and configuration of hardware and software.

Contacting customers to quickly understand their problem.

Providing timely and accurate customer solutions.

Discussing a number of actions with clients to solve the problem.

Follow up with customers to make sure the issue is resolved.

Replacement or repair of required parts.

Support for the deployment of new applications.

Simultaneous case management.

Multitasking.

Work with CRM system (Zohodesk).

Organizing and managing team works.

Assigning tasks the support team members.

Follow up and regular check in with team members.

Preparing reports on a regular basis.

Regular meeting with company CEO

Collabrating work with other departments in other country branch offices(USA, New Zealand,Peru,Argentina, Russia, Israel).

Giving feedback for other departments to develop the hardware and software.

Searching and Interviewing new staff.