Managed the company's operations, ensuring the effective work of departments. Developed and implemented strategies for optimizing business processes. Managed a team of employees, ensuring the completion of assigned tasks. As a result, achieved increased productivity and improved the quality of the company's services.

Full Home Repair Cycle
Generated weekly reports detailing customer service performance metrics, allowing for better decision-making; 
Developed customer service scripts that improved customer service quality and consistency; 
Streamlined customer service processes, resulting in a 3 reduction in call times; 
Developed and implemented customer feedback surveys that provided actionable insights into customer experience; 
Collaborated with marketing and sales teams to ensure customer needs were met

Assist the CEO in ensuring the smooth running of daily business operations;
prepare weekly schedules, order supplies and assist the CEO in conducting trainings

answering incoming customer calls;  outgoing calls to customers and repair technicians ;
work with requests on Yelp;
 ensuring that customers are satisfied with the services;
  informing customers about additional services ;
identifying the fastest, most efficient ways to answer customer questions
CRM
RING CENTRAL
Google Sheets

responding customers via phone, email, live chat according their requests ;
analyzing and reporting product malfunctions ;
transfer of payments, refunds to the relevant departments ;
cooperation with logistics department

answer clients' questions and help resolving the issues over phone/emails/chat ;
support corporate clients, respond to their enquiries, promptly inform them about news/changes;
communicate with logistic partners, resolve issues ;
maintain a positive attitude at all times and ensure there is a high customer service focus/ maintain effective communication with all related departments to ensure smooth service delivery ;
promptly convey important information to the General Manager ;
maintain and improve company reputation and customer satisfaction
• MAC OS