Працювала в 5 компаніях 6 років 9 місяців
Інше, Нерухомість та Девелопмент, Краса / Фітнес / Спорт, Медицина та Охорона здоров'я
Customer support representative
Gamicorp
Інше
8 місяців
06.2025 - 01.2026
- Managed VIP customer interactions via live chat, handling requests related to bonuses, withdrawals, deposits, and account issues.
- Resolved complex payment and transaction issues in collaboration with payments, risk, and operations teams.
- Delivered high-quality, discreet support to high-value players in a fast-paced, transaction-heavy environment.
- Ensured compliance with internal policies while maintaining premium customer experience standards.
- Tools: Smartico, Zendesk, Chatwoot, Slack, Carrot
Dispatcher
Fast Appliance Repair
Інше
1 рік 2 місяці
03.2024 - 04.2025
- Scheduled appliance repair appointments and efficiently dispatched technicians.
- Upsold additional services and maintenance plans during customer interactions.
- Collected and managed customer reviews to improve online reputation.
- Wrote informational articles for the company website to support SEO and customer education.
- Tools: Jobber, Housecall Pro, Zadarma
Sales manager
Sezavi Holiday Homes
Нерухомість та Девелопмент
1 рік 7 місяців
11.2022 - 05.2024
- Managed global client inquiries for luxury villas and apartment bookings.
- Guided customers through pricing, availability, booking, and payment processes.
- Maintained accurate booking pipelines and coordinated with internal operations teams.
- Tools: Funduq, Notion, Bitrix24, Asana
Chat Support Manager
Ascend Athletics
Краса / Фітнес / Спорт
1 рік 8 місяців
02.2021 - 09.2022
- Provided real-time chat support via Instagram, converting conversations into direct sales.
- Recruited, trained, and supervised a 6-person chat support team delivering 24/7 coverage.
- Helped drive daily sales volumes exceeding $60,000 USD through chat-based selling strategies.
- Implemented response scripts, quality standards, and shift workflows.
- Tools: Instagram, ManyChat, Google Workspace
Customer support representative
Healthy Nutrition Group LLC
Медицина та Охорона здоров'я
2 роки 10 місяців
03.2019 - 12.2021
- Started as a Brand Reputation Specialist and Dispute Agent managing reviews and chargebacks.
- Increased brand rating to 4.74 weighted across all major platforms.
- Promoted to lead subscription reactivation callers and reviewer teams.
- Managed wholesale customer accounts generating approximately $20,000 USD in monthly revenue.
- Supported upselling initiatives and customer retention strategies.
- Tools: Gorgias, Shopify, ClickUp, Asana, Platrum
Ключова інформація
- MS Word
- MS PowerPoint
- MS Excel
- MS Office
- Canva
- Trello
- Technical support
- Social media
- Zoom
- Google Workspace
- Asana
- MS Project
- Basecamp
- Management skills
- Virtualization
- Harvest
- Reservations
- Receiving incoming calls
- CRM Management
- Conducting online chats
- Fast typing
- WordPress
Навчалась в 1 закладі
Київський національний університет імені Тараса Шевченка
Computer Science
2019
Володіє мовами
Англійська
вільно
Може проходити співбесіду на цій мові
Може проходити співбесіду на цій мові
English Test: C1
Українська
базовий
Курси, тренінги, сертифікати
Sales Funnel Course
Google Project Management
Tech Support Advanced
Додаткова інформація
Личные качества
Thank you for reading through my resume! I am a Customer Support and Operations professional with 6+ years of remote experience across gaming, e-commerce, hospitality, healthcare, and service-based industries.
I began working remotely at age 19, gaining broad exposure through customer support, dispatch, sales outreach, and account management. I focus on improving customer ratings, driving revenue growth, managing high-volume chat operations, and delivering premium support in high-pressure environments.
My results speak for themselves. I am highly skilled and can handle all your support needs, drawing on my extensive experience. Email me realezekiel1@gmail.com or TG: @ZickOH so we can discuss further.
Ezekiel
Ezekiel
Customer support representative

Київ
Активно шукає роботу
повна зайнятість, проектна робота
Характер роботи: віддалена робота
Остання активність 3 тижні тому