Працювала в 5 компаніях   6 років 9 місяців

Інше, Нерухомість та Девелопмент, Краса / Фітнес / Спорт, Медицина та Охорона здоров'я

Customer support representative

Gamicorp

Інше

8 місяців

06.2025 - 01.2026

  • Managed VIP customer interactions via live chat, handling requests related to bonuses, withdrawals, deposits, and account issues.
  • Resolved complex payment and transaction issues in collaboration with payments, risk, and operations teams.
  • Delivered high-quality, discreet support to high-value players in a fast-paced, transaction-heavy environment.
  • Ensured compliance with internal policies while maintaining premium customer experience standards.
  • Tools: Smartico, Zendesk, Chatwoot, Slack, Carrot

Dispatcher

Fast Appliance Repair

Інше

1 рік 2 місяці

03.2024 - 04.2025

  • Scheduled appliance repair appointments and efficiently dispatched technicians.
  • Upsold additional services and maintenance plans during customer interactions.
  • Collected and managed customer reviews to improve online reputation.
  • Wrote informational articles for the company website to support SEO and customer education.
  • Tools: Jobber, Housecall Pro, Zadarma

Sales manager

Sezavi Holiday Homes

Нерухомість та Девелопмент

1 рік 7 місяців

11.2022 - 05.2024

  • Managed global client inquiries for luxury villas and apartment bookings.
  • Guided customers through pricing, availability, booking, and payment processes.
  • Maintained accurate booking pipelines and coordinated with internal operations teams.
  • Tools: Funduq, Notion, Bitrix24, Asana

Chat Support Manager

Ascend Athletics

Краса / Фітнес / Спорт

1 рік 8 місяців

02.2021 - 09.2022

  • Provided real-time chat support via Instagram, converting conversations into direct sales.
  • Recruited, trained, and supervised a 6-person chat support team delivering 24/7 coverage.
  • Helped drive daily sales volumes exceeding $60,000 USD through chat-based selling strategies.
  • Implemented response scripts, quality standards, and shift workflows.
  • Tools: Instagram, ManyChat, Google Workspace

Customer support representative

Healthy Nutrition Group LLC

Медицина та Охорона здоров'я

2 роки 10 місяців

03.2019 - 12.2021

  • Started as a Brand Reputation Specialist and Dispute Agent managing reviews and chargebacks.
  • Increased brand rating to 4.74 weighted across all major platforms.
  • Promoted to lead subscription reactivation callers and reviewer teams.
  • Managed wholesale customer accounts generating approximately $20,000 USD in monthly revenue.
  • Supported upselling initiatives and customer retention strategies.
  • Tools: Gorgias, Shopify, ClickUp, Asana, Platrum

Ключова інформація

  • MS Word
  • MS PowerPoint
  • MS Excel
  • MS Office
  • Canva
  • Email
  • Trello
  • Technical support
  • Social media
  • Zoom
  • Google Workspace
  • Google
  • Asana
  • MS Project
  • Basecamp
  • Management skills
  • Virtualization
  • Harvest
  • Reservations
  • Receiving incoming calls
  • CRM Management
  • Conducting online chats
  • Fast typing
  • WordPress

Навчалась в 1 закладі

Київський національний університет імені Тараса Шевченка

Computer Science

2019

Володіє мовами

Англійська

вільно

Може проходити співбесіду на цій мові

Може проходити співбесіду на цій мові

English Test: C1

Українська

базовий

Курси, тренінги, сертифікати

Sales Funnel Course

Poland, 2022

Google Project Management

Kiev, 2020

Tech Support Advanced

Kiev, 2018

Додаткова інформація

Личные качества

Thank you for reading through my resume! I am a Customer Support and Operations professional with 6+ years of remote experience across gaming, e-commerce, hospitality, healthcare, and service-based industries.

I began working remotely at age 19, gaining broad exposure through customer support, dispatch, sales outreach, and account management. I focus on improving customer ratings, driving revenue growth, managing high-volume chat operations, and delivering premium support in high-pressure environments.

My results speak for themselves. I am highly skilled and can handle all your support needs, drawing on my extensive experience. Email me realezekiel1@gmail.com or TG: @ZickOH so we can discuss further.

Ezekiel

Customer support representative

Київ

1 000 $

27 років

Активно шукає роботу

повна зайнятість, проектна робота

Характер роботи: віддалена робота

Остання активність 3 тижні тому