Работал в 5 компаниях 3 года 9 месяцев
Услуги для населения - другое, Торговля оптовая / Дистрибуция / Импорт-экспорт, Услуги для бизнеса - другое, Транспорт и Логистика
Customer care manager
Bermuda Dunes Repair
Услуги для населения - другое
1 год 7 месяцев
12.2022 - по настоящее время
Full Home Repair Cycle
Generated weekly reports detailing customer service performance metrics, allowing for better decision-making;
Developed customer service scripts that improved customer service quality and consistency;
Streamlined customer service processes, resulting in a 3 reduction in call times;
Developed and implemented customer feedback surveys that provided actionable insights into customer experience;
Collaborated with marketing and sales teams to ensure customer needs were met
Assistant of General Manager/Cluster Export Lead
Ochis
Торговля оптовая / Дистрибуция / Импорт-экспорт
5 месяцев
12.2022 - 05.2023
prepare weekly schedules, order supplies and assist the CEO in conducting trainings
Customer Support Manager
San Diego Appliance Repair
Услуги для бизнеса - другое
4 месяца
08.2022 - 12.2022
work with requests on Yelp;
ensuring that customers are satisfied with the services;
informing customers about additional services ;
identifying the fastest, most efficient ways to answer customer questions
CRM
RING CENTRAL
Google Sheets
Customer Support Manager
Delfast E-Bikes
Транспорт и Логистика
1 год
08.2021 - 08.2022
analyzing and reporting product malfunctions ;
transfer of payments, refunds to the relevant departments ;
cooperation with logistics department
Customer Care Manager
Seller Online
Транспорт и Логистика
8 месяцев
07.2020 - 03.2021
support corporate clients, respond to their enquiries, promptly inform them about news/changes;
communicate with logistic partners, resolve issues ;
maintain a positive attitude at all times and ensure there is a high customer service focus/ maintain effective communication with all related departments to ensure smooth service delivery ;
promptly convey important information to the General Manager ;
maintain and improve company reputation and customer satisfaction
• MAC OS
Ключевая информация
• CRM
• Windows
• Просунутий рівень володіння мовою
Учился в 1 заведении
Донецкий институт туристического бизнеса
менеджмент
Донецьк, 2009
Владеет языками
Английский
выше среднего
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Украинский
свободно
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Курсы, тренинги, сертификаты
Google AI Basics
Gain practical skills in applying artificial intelligence and machine learning (AI/ML) in work and business; Gain practical skills in the effective application of artificial intelligence without technical experience; get advice from speakers from Google and other companies during lectures and trainings
Дополнительная информация
additional information
Artem
Artem
Customer Support/Support Manager
![](https://cv-photos-original.rabota.ua/cdn-cgi/image/w=110/667a65da-e1a3-41dd-832d-f87ad01b6d4e.jpg)
Ивано-Франковск
полная занятость
Характер работы: удаленная работа
Обновлено 1 месяц назад