Customer Support Lead
About us
Artificial Core is a developer and publisher of Corepunk.
Corepunk is one of the most anticipated MMO RPG's right now. Our motto - Good enough is not enough.
Corepunk Gameplay: Professions
"The Corepunk Update We've All Been Waiting For"
Headquartered in Amsterdam with locations in Kyiv and Athens, we're collaborating with studios and talent all over the world.
About the job
We are looking for a Customer Support Lead to oversee and enhance our player support efforts.
Developing MMO games is very challenging. In our view it is as much rewarding. We want to find someone who shares our passion for challenge and excellence to enjoy this path together.
Responsibilities
Oversee and manage the customer support team to ensure timely and high-quality responses to player inquiries
Develop and optimize support processes and workflows for improved efficiency and player satisfaction
Analyze player inquiries to identify common issues, improve support materials, and recommend game improvements to the development team
Prepare and present reports on support metrics, identifying key trends and areas for improvement
Collaborate with other departments, including development, QA, and community teams, to enhance the player experience and resolve issues more effectively
Ensure all communications align with the company's brand values and guidelines
Requirements
Fluent English with excellent written and verbal communication skills
Strong organizational skills, attention to detail, and the ability to manage multiple tasks effectively
Empathy, patience, and a strong player-focused mindset, with a dedication to enhancing the player experience
Knowledge of customer support tools and best practices, with an ability to adapt and improve workflows
Will be a Plus
Experience managing customer support teams in the gaming industry
Familiarity with MMORPGs or live-service games and their support needs
Technical background or experience with troubleshooting tools
Benefits
You'll play a key role in delivering a highly anticipated new IP MMO RPG for millions of players.
Flexible schedule
Remote work
28 days of annual leave (including 12 paid public holidays, 16 bonus days, and 2 additional days for corporate events)
Language courses
Enjoy the "behind the scenes of Corepunk".
Take a sneak peek at the team working and having fun over the years from 2016. We hope it will give you a feel for the atmosphere at Artificial Core.
We’d be happy to see you with us
Artificial Core is a developer and publisher of MMORPG Corepunk
от 100 до 250 сотрудников
с 2016 года на рынке
Курсы иностранного языка
Офис возле метро
Корпоративные мероприятия
Гибкий график
