Achievement:

1. For staff of branded stores:

• Creation of customer service standards and active sales.
• Conducting trainings for sellers of Brand Stores.Creation and implementation of a personnel evaluation center for the selection of mentors.
• Training of mentors, development of methodological materials for the training of interns.
• Development of standards, control procedures, training and development: checklists, questionnaires, tests.
• Development of technical training for sellers, on working with equipment.
• Verification and monitoring of compliance with active sales standards by sellers.
• Implementation of online testing of the user interface on the LMS platform.

1. Development and management training for supervisors of the distribution structure.
2. Analysis of managers' training needs.
3. Creation and conduct of training "Basic management skills" for department heads.
4. Training at the Flavoraltive wine tasting training course.

1. Conducting trainings on the following topics:

• Unit management skills
• Skills of customer attraction and group sales of fuel to corporate customers
• Promotion of Shebel TM fuel for managers and staff of gas station partner networks

1. Qualitative indicators and advantages of the fuel of the Shebelinsky gasplant
2. Presentation of fuel advantages for management of partner fuel companies
3. Development and implementation of evaluation activities for the staff of the partner network
4. Organization and implementation of "mystery shopper" techniques

1. Conducting medical equipment sales training for medical representatives of the Middle East and Africa.
2. Creating and conducting trainings on consultative sales of medical equipment.
3. Training of basic management skills for managers.
4. Work with clients at the company's medical equipment stand at international exhibitions in Paris, Cologne and Dubai.
5. Development of presentations and working materials of the company selling medical equipment.
6. Development of methodical training materials.
7. Preparation of abstracts of doctors' reports at seminars during exhibitions.

Achievements:

1. Conducting group trainings on corporate fuel sales skills.
2. Conducting trainings on the active sale of cafe products at gas stations.
3. Conducting unit management skills training for managers.
4. Training of customer service personnel.
5. Development of competencies, exercises and tasks of the assessment center for the selection of department heads.
6. Development of customer service standards.
7. Control, monitoring, and assessment of fulfillment of customer service standards by gas station personnel.

1. Creation and assessment of work standards for gas station personnel
2. Conducting trainings:

• Gas station management skills for gas station managers.
• Service skills, according to corporate standards for gas station operators.
• Skills of active sales of coffee and tea. For gas station operators.
• Corporate sales skills. For managers of wholesale sales, and managers of cards and coupons.
• Skills of procurement negotiations and management of the sales department of a chain of stores.

1. Organization of inspections of the service level of the network of 140 gas stations using the "Mystery Shopper" method
2. Conducting assessment and recruitment centers for the position of gas station manager and gas station network manager

• Providing trainings: Sales Skills for Heads Branches in Regions
• Creating and launch "Manager's Factory" project for selection and training of new sales personnel
• Development and implementation products distance learning

1. Development and conducting of trainings:

• Passenger service on board the plane and at the airport
• Training of active sales of goods on board the plane
• Training of trainers for flight attendants-instructors

1. Development of flight attendant work standards.
2. Development of exercises and tasks, and conduct of the flight attendant selection center
3. Formation of tasks for conducting training tenders for third-party companies.

• Providing trainings for sales representatives
• Consulting customers about funds and stock market
• Trade shows and exhibitions participation

1. Development and conducting of trainings:

• Training of trainers for managers of regional gas station networks
• Management skills for gas station managers
• Corporate sales skills for card and coupon wholesale managers
• Customer service and active sales training according to OKKO standards.

1. Development and implementation of OKKO customer service standards in the gas station network.
2. Personnel evaluation center for the selection of regional managers and managers of gas stations.

1. Development and training for gas station managers and operators:

• Work according to TNK standards.
• Customer service skills and sales of cafe products.
• Gas station management skills.
• Conflict and claim resolution skills.

1. Work with inspection bodies at gas stations.
2. The quality of TNK fuel is the key to the reliability of cooperation with partners.
3. Development of gas station service and management standards.
4. Conducting interviews for the position of gas station manager, gas station operator.

Developing and providing trainings:

• Organization structure change management training
• Training skills on the job for branches managers
• Service standards AES for indoor personal
• Service standards AES for field force personal

Carrying out Tests and personnel final interview. Assessment centres.

Professional testing by On-Target method

• Tests and form for training needs analyze and evaluation of skills
• Preparation training programs
• Carrying out sales trainings, service trainings, assessment centre
• Creating reports, personal characteristics of personnel

• Staff recruitment
• Introducing and instructing new staff
• Personnel training in customer search and sales