Работала в 4 компаниях 14 лет 9 месяцев
Красота / Фитнес / Спорт, Туризм / Путешествия / Пассажирские перевозки, Отели / Рестораны / Развлекательные комплексы
Managing Director
Air beauty studio
Красота / Фитнес / Спорт
5 лет
09.2019 - по настоящее время
• Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements
• Monitor operations to ensure compliance with applicable health, safety, or hygiene standards
• Develop plans for programs or services
• Develop or implement marketing strategies
• Recruit, interview, or hire employees
• Assess employee performance and suggest ways to improve work/Evaluate employee performance
• Establish budgets and financial goals
• Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines
• Train staff in the use or sale of products, programs, or activities
• Participate in continuing education classes to maintain current knowledge of industry
• Schedule staff or supervise scheduling
• Assign duties or work schedules to employees
• Develop staff service or retail goals and guide staff in goal achievement
Premium Zone Cabin Crew
Etihad Airways
Туризм / Путешествия / Пассажирские перевозки
8 лет
07.2014 - 07.2022
Guest Service Team Leader
Rotana Hotels
Отели / Рестораны / Развлекательные комплексы
2 года
07.2012 - 07.2014
• Preparing daily amenities sheet for all VIP arrivals
• Covering the executive lounge reception in rotation basis
• Handling guest’s complaints and ensure that all their problems are solved Meeting with all VIP arrivals and departures
• Allocating rooms for all arrivals guests according to their preferences and requests/Inspecting all arrival rooms with special requests such honeymoon, handicaps
• Preparing weekly duty roster for concierge, lobby hostess, doorman and drivers
Guest Service Supervisor
Sea Life Hotel
Отели / Рестораны / Развлекательные комплексы
2 года 5 месяцев
03.2009 - 08.2011
• To plan the daily agenda that includes the duties that need to carried out by the front end staff members and to train the guest staff members on the various facilities that are being rendered
• To anticipate and follow up promptly on the guests' requirements and to make sure that all their concerns are being resolved
• To make efforts to enhance the quality of services that are being provided and to ensure that the existing services are in compliance with the rules and regulations, and that all the safety and security procedures are being adhered to
• To hire and train new staff members as per the requirement and to schedule the staff members to various shifts
• To participate in the meetings and provide a constructive feedback regarding the performance of guest services' staff
Ключевая информация
Училась в 1 заведении
Запорожский национальный университет
Филологический
Запорожье, 2005
Владеет языками
Английский
свободно
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Немецкий
средний
Anastasiya
Anastasiya
Development Manager
Киев
Активно ищет работу
Характер работы: удаленная работа
Обновлено 4 дня назад