Работал в 4 компаниях   5 лет 11 месяцев

Финансовые услуги, Транспорт и Логистика

Customer support representative

Netevia

Финансовые услуги

2 года 5 месяцев

02.2022 - 07.2024

Receiving incoming calls

Making outbound calls

Attending to customers and helping them solve their problems

Resolving tickets

sales representative

bpo softermii

10 месяцев

08.2020 - 06.2021

worked as an inbound agent/customer care delagate. attending to complains customers might have , ensuring customers satisfaction were part of my responsibilities. outbound subsequent calls to clients were also made to book appointments and get specialist to attend to them. responding quickly to urgent situations.taking inbound calls from customers. managing , analysing and inputting data to spread sheets.handling reservations and bookings.preparing customer service summary reports.dealing politely but firmly with demanding customers. carrying out a variety of administrative tasks

Logistics manager

Royal transport services

Транспорт и Логистика

9 месяцев

09.2015 - 06.2016

As a Logistics Sales Manager, I negotiate pricing and coordinate large shipments from businesses across Europe.

Responsible for handling and transporting goods along the supply chain usually for a shipper or consignee.

I negotiate rates directly with customers and carriers daily as rates fluctuate constantly.

I communicate daily with the dispatcher and update our customers on location and ETA to ensure excellent customer service.

I sourced new customers and network carriers to add to our customer and carrier base.

Dispatching professionals and circling back to tasks to ensure they get finished

production manager / supervisor

tt confectioneries , lagos

1 год 7 месяцев

01.2014 - 08.2015

i negotiated pricing and coordinate large shipments from businesses across europe. responsible for handling and transportation of goods along a supply chain usually for a shipper or consignee. i negotiated rates directly with customers and carriers on a daily basis as rates fluctuate constantly. i communicated daily with dispatcher , and updated our customers on location and eta to ensure excellent customer service. source new customers and network carriers to add to our customer and carriers base. dispatching professionals and circling back to tasks to guarantee they get finished

Ключевая информация

computer skills i have excellent computer skills with ability to work with microsoft word , excel , adobe e.t.c. this is supported by a certificate of literacy and higher computer function. project coordination and oversight ( 5 years of experience ) fluent , i currently use it

Дополнительная информация

PersonalQualities

i am .

PersonalQualities

hardworking , diligent , focused , smart and purpose - driven. . multitasking and working under pressure. . i have leadership qualities can help my team achieve great fits. . high capacity to head and handle teams. . great time management skills garnered through academic and leadership abilities

Precious

sales manager , dispatcher , customer care representative , specialist

Харьков

29 лет

Обновлено 2 месяца назад