* Assisted clients in navigating medical appointments with accurate interpretation between Ukrainian and English

* Facilitated effective communication between clients and medical professionals

* Collaborated with cross-functional teams to resolve escalated issues related to order processing and ensure efficient and accurate fulfillment

* Reviewed sales contracts for accuracy and streamlined order processing

* Maintained consistent communication with sales and support teams, providing timely updates on order status and proactively notifying service teams of any issues

* Configured software parameters based on contract information to ensure accurate product delivery, troubleshooting requests from sales and help desk teams

* Implemented process improvements to enhance the speed and efficiency of order fulfillment, resulting in increased customer satisfaction

* Managed end-to-end order fulfillment up to $10,000,000 in Salesforce, including contract verification, processing, and software customization

* Facilitated timely shipment of products to customers, ensuring high levels of customer satisfaction

* Provided testing and quality control for the "Steep" and "Hyper Scape" games as a QC game tester

* Conducted daily checks on test cases to ensure the game was working correctly in the new build

* Investigated bugs and generated detailed reports in JIRA

* Participated in pre-alpha testing of future game content, created test cases, and executed them under various conditions

* Worked on the implementation of the multiplayer system in "Steep" and proactively participated in the early development of "Hyper Scape."

* Organized and hosted offline and online events acting as the coordinator, administrator, referee, and host

* Played a key role in the coordination and provided end-user support of players throughout all stages of the events

* Made valuable contributions to the organization and execution of the World Electronic Sports Games (WESG) and many other events

* Created detailed statistics and a database of events, ensuring accurate record-keeping and analysis

* Improved social media quality, increased the number of author publications, and drove traffic for multiple social media platforms (YouTube, Facebook, Twitter, Instagram)

* Processed and considered player applications for tournament participation and enforced rule compliance

* Provided rule creation and encompassing during Hearthstone tournaments covering the EU, Americas and Africa regions

* Participated in the management of investigations and disciplinary proceedings related to violations of Hearthstone esport competition rules, ensuring they are thoroughly administered