Working as a customer support represantative in a billing department. Duties included:

- Resolving customers’ issues and answering billing questions via calls and emails.

- Boosting customer retention through proactive communication and follow-ups.

- Solving problems that arise from client billing discrepancies and disputes.

- Providing clear and accurate information on billing procedures and policies.

- Collaborating with other departments to ensure comprehensive resolution of customer issues.

- Assisting customers with account management and payment processing.

Communication was primarily through phone calls and emails, with an average of 15 emails processed per hour.

Working in an American medical company as a call center operator. Duties included:

- Conducting outgoing calls to clinic patients to confirm their appointments.

- Answering clients’ questions regarding appointments and procedures.- Rescheduling patient appointments as needed.

- Verifying insurance information for doctor appointments.

- Making follow-up calls regarding "no-show" cases.

- Resolving any issues or concerns raised by clients.

Communication was through phone calls. The average number of calls per hour is 30.

Working as a sales manager in an American auto parts store that sells a wide range of products.

Customer service representative (Initial Role)

- Solved problems with existing orders and product selection.

- Identified customer needs, researched issues, and provided solutions via email and chat.

Processed an average of 16 tickets per hour.

Sales Manager (Promoted after one month)

- Assisted customers with placing orders and finding necessary spare parts.

- Addressed objections, upsold products, and generated leads.

Communicated primarily through online chats, processing an average of 25 chats per hour.