Работала в 4 компаниях   14 лет 3 месяца

IT, Образование, Услуги для бизнеса - другое, Отели / Рестораны / Развлекательные комплексы

Customer support representative

Snov.io

IT

5 лет 7 месяцев

04.2019 - по настоящее время

    - Resolving all types of support issues received via chat or phone;
    - Managing issue tickets via Jira, communicating with the Development and QA to resolve these issues in a timely manner;
    -Supporting customers by providing helpful information, answering questions, and responding to complaints;
    - Being the front line of support for clients and customers, help ensure they are satisfied with products, services, and features;
    - Managing large amounts of incoming inquiries;
    - Identifying and assess customers' needs to achieve satisfaction;
    - Building sustainable relationships of trust through open and interactive communication;
    - Meeting personal/team targets;
    - Following communication procedures, guidelines and policies;
    - Going the extra mile to engage customers.
    -Solving billing issues.

Private tutor of English

Self employed tutor of English

Образование

8 лет 7 месяцев

09.2010 - 04.2019

Translator

4writers.net

Услуги для бизнеса - другое

3 года 3 месяца

03.2015 - 06.2018

Photographer, Sales Associate

Kodak

Отели / Рестораны / Развлекательные комплексы

4 месяца

04.2012 - 08.2012

Ключевая информация

Have an experience of working in the USA and communicating with native speakers, what is a plus.

  • Customer service skills and passion for helping others;
  • Fluent English, excellent grammar and writing skills;
  • Excellent communications skills;
  • Technical background (working with with Jira, Gitlab, Excel)

Училась в 1 заведении

Chernihiv National Teacher's Training University

Historical faculty,History English department

Chernihiv, 2010

Владеет языками

Английский

продвинутый

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

Курсы, тренинги, сертификаты

Participated in Students' Exchange Program "Work and Travel"

Los Angeles, 2012

I have an experience of working and living in Los Angeles. I was a photographer and sales associate in the amusement park. I had to meet the visitors of the park, communicate with them and take their pictures and then sell their pictures on the spot.

Наталія

Customer care agent

Чернигов

36 лет

полная занятость

Обновлено 3 месяца назад