Customer Support Manager (Business Assistant for Head of Sales)

Location: Kyiv or Warsaw

Are you ready to start an extraordinary journey as a Client Request Coordinator?

The company thrives in the realms of Luxury and Premium architecture, including global businesses, royal families, and celebrities

Requirements:

• 3+ years of work experience in Business Assistance or Customer Care
• Hands-on communication with clients from the US and EU
• Fluency in English B2-C1, along with Ukrainian language

Personality:

• You are a People Person with an innate talent to connect with others
• You are flexible at work and communicate with colleagues
• Disciplined with a structured approach to work and life
• Ideally, ESTJ, ENTJ, ISFJ, ENFJ, ESFJ, ESTP type

Nice to have:

• Prior experience in the sphere of luxury or international customer care

Responsibilities:

• Manage Incoming Requests at CBDO`s email, corporate email, corporate and personal WhatsApp, Instagram, incoming phone calls
• Maintain a registry of all incoming requests: contacts, inquiries, status
• Keep a registry of Commercial Proposals with all necessary information
• Monitor and remind about the status of requests, ensuring timely responses
• Prepare a monthly report on incoming requests
• Create/maintain Client Contact Database: Permanent/Potential/Interesting clients
• Prepare Commercial Proposals (you will be trained)
• Send project plans to the Architect for estimation based on the Technical Specification
• Verify the accuracy of calculations and estimation
• Prepare and adjust the Commercial Proposal templates as needed
• Systematize Initial Project Information: Create project folders and compile all initial project data into a single file for team use
• Arrange Zoom meetings, book conference rooms, notify all participants, moderate meetings, and systematically store meeting records
• Create WhatsApp groups for each new project
• Distribute initial project data to the team
• Technical Contract Work: Maintain a unified contract database; Scan and rchive old contracts; Print, scan, copy, and arrange courier delivery of contracts to clients as needed
• Handle Phone Calls: Answer calls from the corporate number and direct them
• Coordinate Contractor Requests

The Offer:

• Salary range: $1100 — $1300
• Official full-time and long-term employment
• Global projects with unique opportunities
• Professional and personal development
• Comfortable office in the heart of Kyiv or Warsaw
• 24 calendar days of paid vacation
• Business trips and celebrations
• Paid weekends and holidays
• 100% paid sick leaves
• Medical insurance

About the Company: We’re the market leader in interior design and architecture with over 200 team members across 20 Scrum teams. Our offices are in Kyiv, Warsaw, London, Miami, Los Angeles, and Dubai. We are stable company with a huge focus on job security. At the forefront of contemporary design and architecture, we are passionate about innovation, creativity, and setting new standards. Our collaborations include VIP clientele, such as global businesses (premium hotels, restaurants, luxury resorts), royal families, famous personalities, and celebrities. Each of our projects is a new creation of not just premises, but masterpieces that enrich lives and inspire emotions. Since our founding 15 years ago, we’ve grown many times and we want YOU to be part of it!

Please send your CV with answers