Testing & Support Specialist
About Us:
Quadrox, an international IT company, is the market leader in standards-based network video recording software for security and entertainment.
ABOUT THE PROJECT
Video Server (up to 100 cameras per server): live streaming, recordings, video analytics, license plate recognition, video motion detection, etc.
We enjoy the casual and highly collaborative environment at QUADROX. Everyone is involved in creating the product, and as a small, technology-driven company, there are no limits on the amount of responsibility and leadership one can have.
Job Summary:
We are seeking a motivated, tech-savvy Testing & Support Specialist to bridge the gap between quality assurance and customer experience. You will ensure our software is robust through rigorous testing while simultaneously providing high-level technical support to our clients, acting as the final line of defense before release and the first line of support after.
Key Responsibilities:
- Quality Assurance (60%):
- Execute manual and automated tests (functional, regression, and smoke testing) on web and mobile applications.
- Identify, isolate, and document software defects (bugs) in JIRA, providing clear steps to reproduce.
- Collaborate with developers to validate bug fixes and ensure high-quality software releases.
- Technical Support (40%):
- Provide expert technical support to clients via email, chat, and video calls, troubleshooting complex technical issues.
- Research, diagnose, and resolve software issues, escalating bugs to the engineering team when necessary.
- Build and maintain a knowledge base (FAQs) for common technical issues to improve user experience.
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, IT, or equivalent practical experience.
- 2+ years of experience in software testing (QA) and/or technical support.
- Strong understanding of software development life cycles (SDLC) and Agile methodologies.
- Proficiency in troubleshooting software issues and basic database queries (SQL).
- Experience with bug tracking tools (e.g., Jira, svn).
- Excellent communication skills (written and verbal) in English and a patient, customer-oriented mindset.
Quadrox Int
www.quadrox.com
P.S. Please send your CV in English!
Арина
