IT specialist
1) Work with VoIP providers:PBXs adjustments:
- creating SIP accounts/users,
- adding desks in PBXs,
- do the spam check (of lines),
- adding or requesting from VoIP support new destinations (lines),
- adjusting new lines (adding to desks),
- check issues with the SIP account
- or solve them from your side (it can be just a forbidden issue - IP not whitelisted) or contact support of VoIP provider.
2) Work with email providers:
- adding a new domain email using admin panel (Google, Office365, Private Email (Namecheap provider),
- adding DNS settings to a new domain email (MX records),
- connecting the domain with the domain email,
- helping agents in case if they will have issues with email
3) Work with CRMs:
- adding CRM users (adjusting all configurations for it, adding extensions from VoIP, adding users to desks and groups (permissions to see passwords, emails, etc.),
- checking issues in case agents have them - connect to them using remote control if needed
4) Working with AWS (WorkSpaces):
- adding new WorkSpaces, configurations of it,
- checking and fixing issues of WorkSpaces if agents have them
5) Working with RDPs (usually with OperaVPS provider):
- adding new RDP and adjusting it,
- checking and fixing issues with RDPs if agents have them
6) Working with remote controls (ConnectWise - screen connect - provider):
- adding ConnectWise to the agents' PCs,
- adjusting and helping if they will be disconnected from it, helping with any issues with it.
In addition work with Excel - adding all changed data to tables, and sheets. Controlling if we have all refreshed data there.Contacting developers if we have issues with websites/CRMs and understand how to explain the issue you faced with
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