Поиск работы на robota.uaukraine
Удаленная работа

IT specialist

35 000 — 40 000 ₴  
A-Z eCommerce
1 месяц назад
12 октября 2024
КиевПечерский
Удаленная работа
В офисе/на месте
Полная занятость

1) Work with VoIP providers:PBXs adjustments: 

- creating SIP accounts/users,

- adding desks in PBXs,

 - do the spam check (of lines), 

- adding or requesting from VoIP support new destinations (lines), 

- adjusting new lines (adding to desks), 

- check issues with the SIP account

 - or solve them from your side (it can be just a forbidden issue - IP not whitelisted) or contact support of VoIP provider.
2) Work with email providers:

- adding a new domain email using admin panel (Google, Office365, Private Email (Namecheap provider),

- adding DNS settings to a new domain email (MX records), 

- connecting the domain with the domain email,

- helping agents in case if they will have issues with email
3) Work with CRMs:

- adding CRM users (adjusting all configurations for it, adding extensions from VoIP, adding users to desks and groups (permissions to see passwords, emails, etc.),

- checking issues in case agents have them - connect to them using remote control if needed
4) Working with AWS (WorkSpaces):

- adding new WorkSpaces, configurations of it,

 - checking and fixing issues of WorkSpaces if agents have them
5) Working with RDPs (usually with OperaVPS provider):

- adding new RDP and adjusting it,

- checking and fixing issues with RDPs if agents have them
6) Working with remote controls (ConnectWise - screen connect - provider):

- adding ConnectWise to the agents' PCs,

- adjusting and helping if they will be disconnected from it, helping with any issues with it.

In addition work with Excel - adding all changed data to tables, and sheets. Controlling if we have all refreshed data there.Contacting developers if we have issues with websites/CRMs and understand how to explain the issue you faced with

Тетяна

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