Customer support representative
We are a fast-growing start-up in the social discovery niche with a premium transactional marketplace that helps users around the globe connect. Our platform has already found its place in the niche by focusing on tech innovations like AI, unconventional approaches to users, and carefully built algorithms.
We are looking for a strong Customer Support Representative who will join and strengthen our team. Our well-coordinated team of 20+ professionals has successful experience in building and scaling products in the adult social discovery space.
What will you do?
The CS role is all about ensuring our users have the best possible experience and keeping our community safe. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.
You will also work closely with our Operations, Product, and Development teams to share customer feedback and help improve the product.
What are our goals?
Maintain high-quality customer service standards
Support business growth and team scaling
You are a match if you:
Are passionate about high-level customer service and user retention
Can troubleshoot issues and see them through to resolution
Are confident handling billing and account-related questions
Communicate clearly via calls, email, and chat
Take ownership of customer requests
Continuously learn and improve your skills
What does it take to join us?
2+ years of experience as a Customer Support
Strong experience in fast-paced, high-load support environments
Advanced/Upper-Intermediate English (written and spoken) and fluent Ukrainian.
Proven ability to exceed KPIs and SLAs
Ability to work with minimal supervision
Strong multitasking and prioritization skills
Analytical mindset and proactive problem-solving
Strong advantage:
Experience in social discovery
Experience with CRM systems (Zendesk, Freshdesk, Intercom, etc.)
Experience handling billing or technical issues
Sales or retention background
What do we offer?
Professional growth alongside company growth
Flexible schedule: 120 hours per month, including 5-6 night shifts. 3/3 schedule: Morning 07:00—15:00, Afternoon 15:00 — 23:00, Night 23:00 — 07:00
Feedback-driven, open-minded culture
Fair recognition of strong contributors
Minimum bureaucracy, maximum independence
Access to corporate library and professional development resources
Selection stages:
- Test task
HR interview
Interview with the Support Lead
Олександра
