IT Systems Support Engineer (Lviv, Ukraine)
We are looking for a candidate based in Lviv, as this role requires working from the office.
Basic description of the role:
Provides technical support to users for troubleshooting issues and answering questions. Onsite Hand/Eyes support contact for Group IT. As Group IT is a global organization, many of these contacts are in English both spoken and written.
Job Description:
- 1st and 2nd level Helpdesk for users (Group IT supported hardware, software, ap-plications & tools)
- Onsite (Hand/Eyes) support contact for Projects, Service Desk and other Group IT teams
- Office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems etc.)
- Service Central call registration or other ticket registration system
- H/W break fix and maintenance
- Paperwork for asset & finance management
- PC preparations (W’10 incl. MS Office build, configuration) and startup training (provisioning) to new users
- PC and PC supply provisioning
- Apple Mac OS knowledge is a plus.
Hard skills:
Problem Solving, LAN Basic Knowledge, Help Desk Experience (experience of at least 6 months is a plus), Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, Software Maintenance, Outstanding organizational and time-management skills, Good knowledge of internet security and data privacy principles. Average knowledge of English (spoken and written).
Soft skills:
The ideal candidate has a Proactive/Service/Result oriented mindset, needs to be a team player and has strong analytical skills.
Mariia Zavada
