Alight Guide (Kharkiv)

Alight Guide (Kharkiv)

Reports to: Area Lead, Program Implementation Department

Contract of employment: Fixed term contract

Hello Hello! So you’re interested in joining us? Welcome, we’re happy you’re here.

When you Join Alight, you’ll find…

A team with deep experience in co-designing solutions that create new value around the world. We know we need to always be better, and we believe in the power and abundance of everyday people, everywhere, to change the world with us.

A culture of radical accountability to our customers –as we help build a meaningful life for and with the displaced, we ask them what they want and then deliver on it.

An organization that refuses to settle for anything less than delivering human-worthy services.

If you are looking to be part of a living, breathing, ever-changing organization full of disrupters and doers, then read on!

We are proud to work on borderless teams. We hire great people from a wide variety of backgrounds and specifically encourage members of refugee, immigrant, or other displaced communities to join us.

The Role

The Guide is more than a field officer; you are the cornerstone of our mission, embodying a profound customer orientation in every action. Your role will pivot on engaging with the beneficiaries, understanding their narratives, and spearheading the design and delivery of programs that are both functional and uplift the human spirit.

About Alight: 

Alight is a humanitarian organization dedicated to creating a world where it is possible for every individual to lead a life of dignity. Known for our customer-centric approach, we collaborate with communities to design programs that not only meet their needs but also respect their culture and enhance their environment.

Key Responsibilities:

• Act as the primary liaison between Alight and the communities we serve, maintaining a laser focus on understanding and fulfilling customer needs.
• Develop trust and rapport with community members, ensuring their insights and preferences are the driving force behind our program designs.
• Coordinate with a diverse range of stakeholders, including local leaders and international partners, to tailor initiatives that reflect the aesthetics and functionality desired by the communities.
• Innovate within program development to create unique, differentiating offerings that resonate with both beneficiaries and donors.
• Collect and utilize feedback to enhance the desirability and effectiveness of our programs, ensuring a dignified experience for all.
• Advocate for the customer perspective in all strategic planning and execution, ensuring that their voice is not just heard but is a key determinant in our actions.
• Implement monitoring and evaluation strategies that emphasize the impact of our customer orientation and differentiated program strategy.

Qualifications:

• Bachelor’s or Master’s degree in any relevant field. Extensive field experience may substitute for the educational requirement.
• Proven track record of at least 2 years in a humanitarian or community engagement role, with a clear focus on customer service.
• Exceptional communication and interpersonal skills, capable of nurturing strong relationships with diverse communities.
• Fluency in Ukrainian (knowledge of English will be an advantage), with the ability to communicate effectively both verbally and in writing.
• Demonstrated ability to work autonomously and collaboratively in dynamic and challenging environments.
• Willingness to travel extensively and operate in remote and potentially unstable areas.

What We Offer:

• The chance to be part of a pioneering team that places customers at the heart of humanitarian aid.
• A career that intersects humanitarian work with innovative program design and strategy.
• A supportive environment that treasures creativity, innovation, and empathy.
• A competitive compensation package that acknowledges the importance of your role.

How to apply:

Apply using the following link by July 07th. We encourage to apply people with disabilities. Applications will be considered on a rolling basis.Applications should be in English and include:An updated CV (maximum 4 pages)+ cover letter. Please do not send any additional information.  Only short-listed candidates will be contacted.

Alight is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, or other non-merit factors.