Program Operations Manager
QATestLab is an international provider of independent testing services with 20+ years of experience delivering QA support across multiple industries — eCommerce, banking, and healthcare to game, media, and telecom. Our service portfolio includes manual testing and test automation services for web, desktop, mobile, and cloud applications.
We are looking for a proactive Program Operations Manager for one of our directions. If you are a true Problem solver and a Leader who inspires by example – this vacancy is for you!
We expect that you:
- have experience in leading a team of 5+ people for at least 2 years (managed workload, influenced reviews, hiring, and firing);
- know English at an Upper-Intermediate+ level;
- have experience working with clients, can resolve contentious project issues and collaboration with the client and team;
- consider yourself a multitasking person.
It would be great if you:
- have experience in the IT field;
- have worked with foreign clients;
- have experience in upselling services.
What you will need to do:
- organize the work of the software testing team: communication within the team, assisting in the adaptation of new members, controlling the execution of development plans;
- manage software testing projects: coordinate Project Managers of these projects, control deadlines and quality of project execution;
- communicate with Sales managers from the moment of receiving an incoming lead to the project start: participate in PreSale meetings, organize the preparation of a new project estimate and its pilot launch and contract signing;
- support collaboration with the client after project completion;
- maintain project and technical documentation, reporting.
What we offer:
- collaboration with a stable company with established processes and a positive atmosphere;
- experience in managing projects of various levels of complexity, methodologies, and approaches;
- flexible cooperation format: start between 8:00 to 11:00, finish between 17:00 to 20:00;
- a corporate library for self-development;
- 100% compensation for sick leave, 18 working days off;
- a developed corporate culture, system of social assistance, and a wide loyalty program.
Become part of our team! Send your resume!
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