Віддалена робота
Sales Manager
Віддалена робота
Повна зайнятість
We’re looking for an experienced Sales Manager to become a part of our customer contact center, delivering world-class service and support to our players across casino and sportsbook verticals.
HOW YOU WILL MAKE AN IMPACT:
- Achieve retention, LTV, and player monetization KPIs.
- Troubleshooting
- Personalized work with players: support, communication, and long-term relationship building.
- Behavioral monitoring and analysis: identifying player motivations, predicting activity, and developing individual retention strategies.
- Creating personalized offers: exclusive bonuses, cashback, special events.
- Analyzing deposits, bets, and financial activity.
Collaborating with other departments to improve client engagement.
WHAT WILL HELP YOU SUCCEED IN THE ROLE
- At least 1 year of experience in a Сall Center.
- Spoken English B2 or German B2
- Understanding of player psychology, motivations, and triggers.
- Analytical skills, ability to work with large volumes of data, and CRM tools.
- Excellent communication skills for building trusted relationships.
- Hands-on experience working with high-rollers and understanding their psychology.
- Experience in developing personalized offers and loyalty programs.
Regular calls with players to establish trust and enhance loyalty.
HOW WE WILL KEEP YOU SMILING
- We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!
- We offer unlimited vacation days, and we provide sick leave of paid.
- We are ready to offer relocation support for candidates.
- A competitive compensation that values the skills and experience you bring.
- Employee referral bonus and gifts for your special days.
- Financial support in 50% for learning expenses to help you in your professional growth!
- With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.
Олена
