Head of Service Department

TP-Link Ukraine is seeking to recruit a Head of Service Department to lead our service operations and ensure the highest standards of post-sales support across the country. We are looking for a highly organized, technically proficient, and disciplined leader to manage the full cycle of service activities, from hands-on General Service Center (GSC) management to strategic oversight of the national Authorized Service Centers (ASC) partner network.

As the Head of Service Department, you will play a pivotal role in maintaining brand loyalty by ensuring seamless warranty and post-warranty support. You will be responsible for the efficiency of the GSC, the quality of services provided by third-party partners, and the overall administrative health of the service infrastructure.

Key job role and responsibilities:

• Lead the Service Department and the GSC in strict accordance with the Company’s Warranty Service Policy. Ensure high-quality warranty and post-warranty support for all TP-Link products while maintaining strict labor discipline and internal regulations within the team.
• Formulate the development strategy for the service network by identifying and onboarding new ASC partners. Monitor partner compliance with contractual obligations, quality standards, and repair timelines. Verify the authenticity and quality of services provided by ASCs against specific service cases.
• Organize the collection of primary documentation from ASCs for services rendered. Audit these documents for accuracy and prepare verified payment packages for the Director's approval and subsequent processing by the Accounting Department.
• Manage the warehouse for new units (swap fund) and non-repairable equipment. Responsible for the full disposal cycle: selecting disposal contractors, negotiating terms, organizing the physical transfer of faulty devices, and ensuring all legal and technical disposal certificates are properly filed.
• Organize the processing of customer claims and intervene in complex technical or service cases as the ultimate expert level. Coordinate logistics via courier services to ensure efficient equipment movement between GSC, ASCs, and end-users.

Desired Skills and Experience:

• 5+ years of experience in service management or technical department leadership. Proven track record in managing a service network (ASCs) and internal technical teams is a significant advantage.
• Strong technical background,  deep understanding of networking equipment and electronic repair processes. Familiarity with specialized CRM/ERP systems for service tracking.
• Demonstrated ability to lead, motivate, and train technical personnel. Strong focus on discipline and operational excellence.

• Fluency in Ukrainian is mandatory for managing local documentation and partner communication. Intermediate English (or higher) is required for internal reporting, working with proprietary software, and collaboration with regional headquarters.

What is it like to work at TP-Link?

TP-Link is always on the lookout for energetic, enthusiastic individuals who are passionate about their work and eager to grow. As a global leader, we value diversity and thrive on entrepreneurial spirit. We offer:

• A collaborative and dynamic atmosphere where technical excellence and leadership are encouraged.
• An attractive salary package and a rewarding company bonus scheme.
• The opportunity to manage the service infrastructure for a global leader in networking technology.
• A role with high autonomy where you oversee both technical operations and business-to-business partner relations.

If you have what it takes to join our team, please apply here or send your CV in English.