Працювала в 2 компаніях 3 роки 11 місяців
Фінансові послуги
Head of contracts and customer support department
Limited liability company "financial company "a finance"
Фінансові послуги
2 роки 1 місяць
08.2022 - 09.2024
•Management and organization of the department's work, planning and distribution of tasks among employees;
•Control and support of contracts (leasing, credit, sale, guarantee, transfer of rights and obligations, factoring);
•Sale additional services to clients, for example car insurance, registration services, car repair services;
•Consultation and full support of all active clients according to the terms of the contract and legislation (in person, by telephone, and in messengers like viber, telegram, etc.);
•Coordination and execution of any changes to the contract, including changes to the payment schedule, making calculations, transferring ownership of the leased asset in connection with the closing of the contract, and preparing all related documents;
•Maintaining a register of concluded and executed contracts, submitting monthly reports;
•Communication with company partners, concluding cooperation agreements;
•Development and implementation of effective processes for working with leasing agreements, including standardization of procedures and documentation;
•Control of proper signing of the agreement, correctness and completeness of the document package, coordination with responsible departments within the framework of current projects;
•Coordination of work on accounting for financial leasing agreements, ensuring the maintenance of the archive. Achievements and results: Implementation of a document preparation system that significantly impacted the speed of the department's work, the accuracy of contract preparation, and their subsequent execution. as a result, the customer base increased tenfold in the last year, and company profits tripled.
•Control and support of contracts (leasing, credit, sale, guarantee, transfer of rights and obligations, factoring);
•Sale additional services to clients, for example car insurance, registration services, car repair services;
•Consultation and full support of all active clients according to the terms of the contract and legislation (in person, by telephone, and in messengers like viber, telegram, etc.);
•Coordination and execution of any changes to the contract, including changes to the payment schedule, making calculations, transferring ownership of the leased asset in connection with the closing of the contract, and preparing all related documents;
•Maintaining a register of concluded and executed contracts, submitting monthly reports;
•Communication with company partners, concluding cooperation agreements;
•Development and implementation of effective processes for working with leasing agreements, including standardization of procedures and documentation;
•Control of proper signing of the agreement, correctness and completeness of the document package, coordination with responsible departments within the framework of current projects;
•Coordination of work on accounting for financial leasing agreements, ensuring the maintenance of the archive. Achievements and results: Implementation of a document preparation system that significantly impacted the speed of the department's work, the accuracy of contract preparation, and their subsequent execution. as a result, the customer base increased tenfold in the last year, and company profits tripled.
Leasing operations specialist
Limited liability company "aventus leasing"
Фінансові послуги
1 рік 8 місяців
09.2020 - 05.2022
•Preparation, verification, and signing of financial leasing, sales, guarantee, factoring agreements, etc;
•Reviewing inquiries, consulting, and providing support to all existing clients;
•Preparing reports for management;
•Generating and sending monthly invoices for regular payments to all clients, monitoring client payments;
•Communicating with information collection managers within the framework of current projects;
•Ensuring proper execution of contract terms
•Reviewing inquiries, consulting, and providing support to all existing clients;
•Preparing reports for management;
•Generating and sending monthly invoices for regular payments to all clients, monitoring client payments;
•Communicating with information collection managers within the framework of current projects;
•Ensuring proper execution of contract terms
Ключова інформація
Experience with 1C, Bitrix24, Zoho CRM, MS Excel, Word, Powerpoint, Google Sheets, Outlook. Proficient in business communication etiquette, Knowledge of Ukrainian legislation
Навчалась в 2 закладах
Чернівецький національний університет імені Юрія Федьковича
Notary
2020
Yuriy fedkovchy chernivtsi national university
Law
2018
Володіє мовами
Англійська
поглиблений
Українська
рідна
Чеська
вище середнього
Додаткова інформація
Особисті якості
Responsibility, maximum dedication, knowledge of regulatory documentation and current legislation, ability to
achieve planned results in a short timeframe, quick learner of new activities, friendliness and ability to work
effectively in a team, ability to work with large volumes of information in a multitasking environment
Діана
Діана
Customer Support Manager

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