Работала в 2 компаниях   3 года 11 месяцев

Финансовые услуги

Head of contracts and customer support department

Limited liability company "financial company "a finance"

Финансовые услуги

2 года 1 месяц

08.2022 - 09.2024

•Management and organization of the department's work, planning and distribution of tasks among employees;
•Control and support of contracts (leasing, credit, sale, guarantee, transfer of rights and obligations, factoring);
•Sale additional services to clients, for example car insurance, registration services, car repair services;
•Consultation and full support of all active clients according to the terms of the contract and legislation (in person, by telephone, and in messengers like viber, telegram, etc.);
•Coordination and execution of any changes to the contract, including changes to the payment schedule, making calculations, transferring ownership of the leased asset in connection with the closing of the contract, and preparing all related documents;
•Maintaining a register of concluded and executed contracts, submitting monthly reports;
•Communication with company partners, concluding cooperation agreements;
•Development and implementation of effective processes for working with leasing agreements, including standardization of procedures and documentation;
•Control of proper signing of the agreement, correctness and completeness of the document package, coordination with responsible departments within the framework of current projects;
•Coordination of work on accounting for financial leasing agreements, ensuring the maintenance of the archive. Achievements and results: Implementation of a document preparation system that significantly impacted the speed of the department's work, the accuracy of contract preparation, and their subsequent execution. as a result, the customer base increased tenfold in the last year, and company profits tripled.

Leasing operations specialist

Limited liability company "aventus leasing"

Финансовые услуги

1 год 8 месяцев

09.2020 - 05.2022

•Preparation, verification, and signing of financial leasing, sales, guarantee, factoring agreements, etc;
•Reviewing inquiries, consulting, and providing support to all existing clients;
•Preparing reports for management;
•Generating and sending monthly invoices for regular payments to all clients, monitoring client payments;
•Communicating with information collection managers within the framework of current projects;
•Ensuring proper execution of contract terms

Ключевая информация

Experience with 1C, Bitrix24, Zoho CRM, MS Excel, Word, Powerpoint, Google Sheets, Outlook. Proficient in business communication etiquette, Knowledge of Ukrainian legislation

Училась в 2 заведениях

Чернівецький національний університет імені Юрія Федьковича

Notary

2020

Yuriy fedkovchy chernivtsi national university

Law

2018

Владеет языками

Английский

продвинутый

Украинский

родной

Чешский

выше среднего

Дополнительная информация

Особисті якості

Responsibility, maximum dedication, knowledge of regulatory documentation and current legislation, ability to achieve planned results in a short timeframe, quick learner of new activities, friendliness and ability to work effectively in a team, ability to work with large volumes of information in a multitasking environment

Діана

Customer Support Manager

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