• Provided exemplary customer support through chat and ticketing systems, ensuring swift technical assistance and resolution of customer issues. Maintained comprehensive documentation of troubleshooting and resolutions. Collaborated with the technical team to improve support processes and contributed to customer satisfaction. Assisted clients with service setup and migration, bolstering customer retention and satisfaction metrics.

Engaged with clients on Twitter and Facebook, delivering timely and effective responses toqueries and issues, directing them to appropriate departments when necessary. Monitoredsocial media channels for activity, ensuring brand presence and responsiveness. Efficientlyescalated complex issues to senior management to optimize client resolution pathways.