1. Handling day-to-day responsibilities (creating powerpoint presentations from scratch, researching and choosing appropriate themes for students;
2. Measuring- up students performance by creating quizzes and tests;
3. Working both with American and British English;
4. Preparing for NMT;

• Contacting Italian public and private hospitals and working with them;
• Professional correspondence in Italian;

• Assisted clients with general support for hardware, network connection, escalated help desk tickets to L3;
• Answering product and service questions via chats, emails;
• Maintaining the highest level of customer service;
• Answering an average 50 calls per day;
• Consistently earned above average or “very good” on-call quality evaluations;

- Accomplish of a call listening plan (in Italian);

- Maintenance of a documentary report in Italian;

- analysis of dialogues between sales managers and customers;

- look for inconsistencies with the criteria in their conversations;

- work in Excel, Word, CRM and media players;

- Fulfillment of qualitative and quantitative targets;

- search for doctors for clients in the system

- work with health insurance and insurance companies Medicare, Medicaid

- Consultation on primary medicine, consultation on medications

- communication with doctors, psychotherapists, general practitioners

- selection of existing institutes in the U.S. health care system, community hospitals, emergency rooms, Ambulatory surgical centers. ...Birth centers. ...Blood banks. ...Clinics and medical offices. ...Diabetes education centers. ...Dialysis Centers. ...Hospice homes. ...Hospitals.

- ordering procedures;

- Bill computations and POS systems;

- Time - management and problem solving;

- Table setting;

- Patient and compassionate when serving guests, making them feel at home at the establishment in which they are eating;

- Making food recommendations when appropriate or requested;

- Communicate with kitchen staff directly;

Assistance for refugees. Supporting the functioning of the village, teaching the locals the necessary skills, daily planning of activities (sports competitions) and workshops, participated in a team of teachers of English and Italian, communication with volunteers from other countries, exchange of experience, mentality and culture,