Працював в 4 компаніях   6 років 6 місяців

Медицина та Охорона здоров'я, IT

English Interpreter

Volunteer

Медицина та Охорона здоров'я

8 місяців

03.2024 - до теперішнього часу

* Assisted clients in navigating medical appointments with accurate interpretation between Ukrainian and English

* Facilitated effective communication between clients and medical professionals

Order Fulfillment Specialist

ABBYY

IT

2 роки 5 місяців

02.2019 - 07.2021

* Collaborated with cross-functional teams to resolve escalated issues related to order processing and ensure efficient and accurate fulfillment

* Reviewed sales contracts for accuracy and streamlined order processing

* Maintained consistent communication with sales and support teams, providing timely updates on order status and proactively notifying service teams of any issues

* Configured software parameters based on contract information to ensure accurate product delivery, troubleshooting requests from sales and help desk teams

* Implemented process improvements to enhance the speed and efficiency of order fulfillment, resulting in increased customer satisfaction

* Managed end-to-end order fulfillment up to $10,000,000 in Salesforce, including contract verification, processing, and software customization

* Facilitated timely shipment of products to customers, ensuring high levels of customer satisfaction

QC Game Tester

Ubisoft

IT

8 місяців

06.2018 - 02.2019

* Provided testing and quality control for the "Steep" and "Hyper Scape" games as a QC game tester

* Conducted daily checks on test cases to ensure the game was working correctly in the new build

* Investigated bugs and generated detailed reports in JIRA

* Participated in pre-alpha testing of future game content, created test cases, and executed them under various conditions

* Worked on the implementation of the multiplayer system in "Steep" and proactively participated in the early development of "Hyper Scape."

Junior Manager

StarLadder

IT

2 роки 7 місяців

11.2015 - 06.2018

* Organized and hosted offline and online events acting as the coordinator, administrator, referee, and host

* Played a key role in the coordination and provided end-user support of players throughout all stages of the events

* Made valuable contributions to the organization and execution of the World Electronic Sports Games (WESG) and many other events

* Created detailed statistics and a database of events, ensuring accurate record-keeping and analysis

* Improved social media quality, increased the number of author publications, and drove traffic for multiple social media platforms (YouTube, Facebook, Twitter, Instagram)

* Processed and considered player applications for tournament participation and enforced rule compliance

* Provided rule creation and encompassing during Hearthstone tournaments covering the EU, Americas and Africa regions

* Participated in the management of investigations and disciplinary proceedings related to violations of Hearthstone esport competition rules, ensuring they are thoroughly administered

Ключова інформація

Versatile professional with expertise in software proficiency, order fulfillment, quality control testing, event coordination, and customer support. Skilled in Microsoft Suite, Jira, Salesforce, and other tools. Adept at streamlining processes, enhancing efficiency, and delivering high-quality results. Proven track record in managing end-to-end order fulfillment and providing exceptional customer support. Adaptable to challenging environments and excels in cross-functional collaboration. Detail-oriented and self-motivated. Advanced in English language. Familiar with the video game industry and experienced in remote work.

Навчався в 2 закладах

National Technical University of Ukraine "Igor Sikorsky Kyiv Polytechnic Institute"

Master’s degree, Aviation and Aerospace Technologies

Kyiv, 2018

National Technical University of Ukraine 'Kyiv Polytechnic Institute'

Bachelor's degree, Aircraft and Rocket Construction and Design

Київ, 2017

Володіє мовами

Англійська

поглиблений

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