He did an internship in QA, studied methods and types of testing equipment for defects and bugs.

- Registering requests in the Jira system
- Creating and setting up workplaces for new employees
- Сonducting an annual audit of equipment and devices
- Maintaining and filling the inventory system with information
- Hardware repair, upgrade and maintenance of equipment, servers and stands
- Technical support for users
- Maintaining technical documentation
I worked with the following programs and resources:: Windows 10/11/Server; Linux/Ubuntu Server; Office 365; OpenVPN; VMware ESXi; MacOS; multiOTP; Slack; Zoho; Jira; Inventory Management System; Guacamole; Zabbix; Gmail; Veeam Backup; Phpipam; Putty; AnyDesk; RDP; OBS.

- Technical support for users (solving problems with equipment, organizing access to resources, consulting on requests, problems, failures, etc.)
- Maintenance of Windows-based systems and office software
- Troubleshoot hardware and software problems and malfunctions
- Hardware diagnostics of equipment, replacement of parts and partial repairs

- Registering and processing customer requests in the system CRM
- Communicating with customers to identify and categorize the problem
- Classifying requests and assigning them to L2 specialist
- Monitoring the task execution process and notifying users about the status of their request