Працювала в 8 компаніях   10 років 11 місяців

IT, Промисловість та Виробництво, HR, Фармацевтика

Technical Support Engineer L2

Fastr

IT

2 роки 2 місяці

10.2022 - до теперішнього часу

  • Deliver high-quality technical support to end-users and clients via phone, email, and chat, ensuring exceptional customer experiences while efficiently managing support requests using Zendesk as the ticketing system.
  • Provide expert guidance on software usage and best practices, improving user satisfaction and efficiency.
  • Diagnose and resolve hardware, software, and network issues across diverse environments, minimizing downtime and disruptions.
  • Serve as an escalation point for Level 1 support teams, resolving advanced technical challenges and ensuring SLA compliance.
  • Monitor and maintain system performance and stability using advanced tools like Grafana and Prometheus.
  • Manage and configure Linux/Unix and Windows systems, ensuring functionality, performance, and security.
  • Administer user accounts, permissions, and configurations, adhering to organizational policies and standards.
  • Create and maintain detailed knowledge bases, troubleshooting guides, and technical documentation to streamline support processes and knowledge sharing.

DevOps Intern

Spence Doors

Промисловість та Виробництво

8 місяців

02.2024 - 10.2024

  • Utilized scripting abilities in Python and Bash to automate tasks and streamline processes.
  • Worked with modern DevOps tools and technologies such as Ansible, Kubernetes, and Docker for infrastructure provisioning and management.
  • Assisted in managing and improving CI (Continuous Integration) and CD (Continuous Deployment) processes for both firmware and mobile components of the platform, primarily using GitLab CI.
  • Supported hardware-related tasks in the lab, including setting up test stations and troubleshooting.
  • Collaborated with the team to ensure smooth integration, testing, debugging, and troubleshooting of the platform.

Recruitment Delivery Manager

Templeton & Partners

HR

2 роки 7 місяців

02.2020 - 09.2022

  • Delivered effective performance optimization for all team members, ensuring KPIs were set appropriately, development plans were devised, and mentoring was provided as needed.
  • Held accountability for daily, weekly, and monthly goals and expectations, including client-specific SLAs and compliance with established processes.
  • Directed and led the team, including hiring, stakeholder management, operational efficiency, and strategic planning.
  • Acted as an escalation point for issues, identifying optimal solutions for all parties and effectively managing client escalations.
  • Communicated with clients to gain a clear understanding of their hiring needs and organizational goals for top talent acquisition.
  • Recruited and onboarded new staff as required, ensuring effective training processes minimized disruption to clients and improved time-to-productivity.
  • Identified client needs and implemented efficient talent acquisition strategies to enhance recruitment and business performance.
  • Identified opportunities for solution growth across practice streams.
  • Managed workforce planning and resource forecasting by collaborating with the resourcing team to align with recruitment timelines.
  • Updated and designed new recruiting procedures, including job applications and onboarding processes.
  • Supervised and led a global team, reported on its performance, and delegated tasks effectively.
  • Monitored recruiting metrics, such as time-to-hire and cost-per-hire.
  • Coordinated with client stakeholders to forecast future hiring needs.
  • Reviewed recruitment software and recommended the best options for company requirements.
  • Researched and selected job advertising options.
  • Stayed informed about labor legislation changes and ensured recruiters and managers were updated on new regulations.
  • Conducted training sessions for team members to maximize their potential.

Business Development Manager

Square One Resources

HR

1 рік 1 місяць

12.2018 - 01.2020

  • Built and maintained strong, long-lasting customer relationships in IT industry.
  • Worked collaboratively with the recruiting team to service the client effectively (4 recruiters).
  • Developed new business relationships, generate income to an agreed target through personal lead generation and appointment setting.
  • Sold the business’ services to potential clients through all streams of direct communication.
  • Created strategic development plans, including active sales pipeline and implementation, to build new profitable business.
  • Actively and successfully managed the sales process through credentials pitch; requirements gathering; solution pitch; negotiation; close and handover to the wider business
  • Managed and maintained a pipeline and ensure all sales administration is undertaken properly.
  • Tracked and reported progress with implementation of a strategic plan, customer budgets, and ongoing forecasts.
  • Analyzed the market to determine potential opportunities.
  • Improved existing business by increasing profitability and customer satisfaction alongside the rest of the team.
  • Ensured that the business remains proactive and responsive to prospective and current client base.
  • Adhered to the Information Security Management System (ISMS) of the organization.

Product Owner

Johnson & Johnson

Фармацевтика

1 рік 4 місяці

07.2017 - 11.2018

  • Supported product requirements document by working cross functionally with design, engineering, data, marketing and customer success to ensure effective delivery of product features and improvements.
  • Defined product roadmaps by operationalizing defined strategy.
  • Validated the market size and opportunity (user-based, strategic opportunity, business generation). Identified opportunities in the market landscape.
  • Facilitated launches, maintenance, and retirement in collaboration with other cross-functional teams and stakeholders.
  • Worked with agile project management platforms, customer relationship management (CRM) tools, interface design tools, and process mapping applications.
  • Tracked project performance, specifically to analyze the successful completion of short and long-term goals.
  • Promoted a culture of quality throughout our organization.

Recruiting Team Lead

2GIS

IT

1 рік 1 місяць

06.2016 - 07.2017

  • Developed candidate pipelines specific to recurring or upcoming needs, with an eye toward cutting edge skills and diversity;
  • Drove the recruitment process through ATS, including consistency moving candidates through workflow.
  • Led and organized a team of 8 members to meet company goals and objectives.
  • Provided direction, instruction and guidance to the recruiting team.
  • Actively and creatively evaluate, network, and ultimately hire the best talent.
  • Extended job offers to selected candidates, worked with hiring managers and HR leadership.
  • Developed and maintained strong client and candidate relationships, required diligent follow up and regular check-ins.
  • Provided counsel and coaching to hiring managers & colleagues throughout the recruitment process.
  • Worked with managers to develop recruitment strategies for assigned positions- primarily product testing, data science and IT/Digital.
  • Qualified leads from marketing campaigns as sales opportunities.

Senior Technical Recruiter

2GIS

IT

9 місяців

08.2015 - 05.2016

  • Collaborated with the TA team to create and continuously improve recruitment programs and processes.
  • Led various projects outside of day-to-day hiring activities.Inspired the team to approach sourcing and recruiting creatively.
  • Partnered with leadership across the organization to develop customized plans to meet their staffing goals.
  • Participated in strategic projects within TA, including tool implementation, process improvements, and employer branding initiatives.
  • Acted as a mentor and provided training to other members of the TA team.
  • Sourced and identified potential candidates through job postings, job boards, social media, and other recruitment channels.
  • Developed and maintained relationships with potential candidates.
  • Screened resumes and applications to identify suitable candidates.
  • Negotiated job offers and salary packages.

Technical Recruiter

2GIS

IT

1 рік 5 місяців

02.2014 - 07.2015

  • Excellent research/sourcing skills, including use of Boolean/X-ray, LinkedIn, and alternative search techniques also, screened both active and passive candidates.
  • Recruited candidates by utilizing internal databases, LinkedIn, job boards, social media, etc.
  • Scheduled all team members' phone and on-site interviews as Recruiting Coordinator.
  • Managed and updated internal Applicant Tracking System with accuracy and integrity.
  • Built a talent pool of candidates through the internet, external database and social media.
  • Improved headhunting – identifying by approaching suitable candidates.
  • Implemented new sourcing methods (social recruiting and Boolean searches, etc.).
  • Delivered high-quality support to end-users and clients via phone, email, and chat, ensuring excellent customer experiences.

Володіє мовами

Англійська

вільно

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Польська

рідна

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Російська

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Українська

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Курси, тренінги, сертифікати

Certificate of DevOps Engineer - Laba

2024

  • Devops
  • Linux
  • Git
  • GitHub
  • GitLab
  • AWS
  • Jenkins
  • Docker
  • Microservices
  • Terraform
  • Ansible
  • Kubernetes
  • CI/CD
  • Azure Devops
  • Bash
  • Grafana
  • Prometheus

Certificate of Python Developer - Coders Lab

2023

  • Python
  • Django
  • SQL
  • Flask
  • HTML
  • CSS


Certificate of JavaScript Developer - Coders Lab

2023

  • JavaScript
  • HTML
  • CSS
  • React
  • Redux

Додаткова інформація

Свій розділ

EDUCATION

  • FACULTY OF COMPUTER SCIENCE OF THE UNIVERSIYY OF BUCHAREST
    Bachelor in Computer Science 2014-2017
    Major: Software Engineering.
  • UNIVERSITY OF VISTULA
    Master in Management 2019-2021
    Major: IT Project Management.

Свій розділ

Вітаю!

Для зв’язку зі мною, будь ласка, використовуйте наступні контакти:

  • Телефон (WhatsApp): +48 731 430 196
  • Telegram: angela_usata

Дякую!

Angelika

Technical support engineer

Київ

27 років

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